Field Service Technician

5 days ago

Jacksonville, Florida, United States Guardian Fueling Technologies Full time
Job Summary

We are seeking a highly skilled Field Service Technician to join our team at Guardian Fueling Technologies. As a Field Service Technician, you will be responsible for troubleshooting electro-mechanical problems, completing installations, and performing unscheduled repairs and scheduled maintenance on equipment, based upon customer demand and need.

Key Responsibilities
  • Analyze problem situations pertaining to breakdowns of customer equipment and recommend actions necessary to correct the situation.
  • Exhibit a professional demeanor and promote goodwill between the company and customers by providing a superior level of customer service.
  • Observe, analyze, and determine corrective course of action for service and repair of customer equipment.
  • Perform necessary repairs to correct analyzed situations in a professional and productive manner.
  • Perform scheduled maintenance on equipment for contracted customers according to Company policies and procedures.
  • Follow safety rules and ensure that hazardous waste is disposed of properly.
  • Open and close work orders with Dispatch, provide service repair narratives (written and verbal) for customer, and submit paperwork for time worked and repairs completed in a neat, accurate and timely manner.
  • Account for 100% of paid time.
  • Maintain part inventory and supplies in van.
  • Maintain service van to ensure that it is clean, organized and hazard free inside and out.
  • Ensure that regular maintenance is performed on service van (i.e. oil changes, tire rotations, etc.) and that required repairs are performed.
  • Perform factory authorized modifications per specifications.
  • Responsible for maintaining personal tools required for performing the job effectively and safely.
  • Responsible for following customer's safety and housekeeping guidelines when performing repairs at customer site.
  • Perform related duties as assigned or as the situation dictates.
  • Must obtain and maintain a DOT Medical Card.
Requirements
  • A minimum of a high school diploma/GED and/or one to three years mechanical and electrical, experience in a similar environment or equivalent in college or vocational education.
  • Excellent people skills and verbal communication required.
  • Knowledge of reading schematics and manuals.
  • Knowledge of mechanical and electrical equipment.
  • Skilled in providing excellent customer relations by exchanging information with courtesy and consideration.
  • Ability to exhibit a professional demeanor, and develop customer relations and superior service.
  • Ability to effectively communicate (written and verbal) with all levels of an organization internally and externally.
  • Ability to read and interpret schematics and understand necessary service and training manuals.
  • Ability to perform arithmetic calculations involving fractions, decimals, and percentages.
  • Ability to understand and follow verbal and/or demonstrated instructions.
  • Ability to maintain a good understanding of industry innovations and product availability in order to make recommendations based on customer needs.
  • Ability to safely operate personal hand tools.
  • Ability to draw upon available support resources from within the company and recognize when it is appropriate to do such.
  • Such other knowledge, skills, and abilities as are necessary in connection with additionally assigned duties.
  • Must obtain and maintain a DOT Medical Card.

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