Assistant General Manager Position
5 days ago
The Sky Zone Park Operations Manager is a key role in ensuring the smooth operation of our trampoline parks. As a member of the park management team, you will be responsible for overseeing the day-to-day activities of the park, including staff management, customer service, and park maintenance.
Responsibilities:
• Lead by example, operating with an elevated level of ethics and integrity in partnership with the General Manager.
• Assume the role of Leader on Duty, and oversee Supervisors, Team Leads, and Team Members providing guidance, direction, and feedback.
• Become an expert in park operations and systems, safety, guest experience, people management.
Key Performance Metrics:
The Sky Zone Park Operations Manager will demonstrate measurable growth in the following areas:
• Develop to an Exceeds Expectations or Meets Expectations in the outlined Sky Zone Leadership Competencies.
• Become familiar and partner with the General Manager in driving overall park business goals including membership sales, birthdays and events, labor/payroll %, NPS, safety and compliance, staffing.
Requirements:
• 18 years of age or older and completed high school diploma or equivalent education.
• A minimum of 1 year of supervisory or management experience.
• A minimum of 2 years of experience in recreation, fitness, retail, restaurant, hospitality, or a related high-volume customer service field.
• Demonstrated success in the execution of Sky Zone's Core Competencies.
• Coachable with a drive and eagerness to grow in, and successfully execute, Sky Zone's Leadership Competencies.
• Possesses basic proficiency in technology such as MS Office Suite, Teams, and point of sale (POS) systems.
• Available to work nights, weekends, and holidays as needed.
• Reliable, coachable, self-motivated, and organized.
Compensation:
Compensation ranges from $24-$28/hr base pay + bonus opportunity and is based on qualifications, experience, and performance. Competitive benefits package includes medical, dental, and vision (401k eligibility based on age and tenure requirements).
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