Assistant General Manager

17 hours ago

New Orleans, Louisiana, United States Embassy Suites by Hilton Full time
About the Role

We are seeking a highly skilled and experienced Assistant General Manager to join our team at Embassy Suites by Hilton. As a key member of our hotel management team, you will be responsible for overseeing the day-to-day operations of the property, ensuring exceptional guest service, and driving financial profitability.

Key Responsibilities
  • Lead operational managers to success on daily, weekly, monthly, and annual action plans relative to property business plan and financial goals.
  • Ensure compliance with brand standard operating procedures and policies.
  • Plan, organize, facilitate, and/or participate in various hotel and department meetings.
  • Develop and implement plans that improve guest satisfaction and associate satisfaction.
  • Monitor and develop associate performance, particularly operational managers, to include supervision and professional development, scheduling, counseling, evaluations, recognition, and rewards.
  • Interview, hire, and train associates, particularly management level.
  • Monitor service quality, operational efficiency, guest satisfaction, standards compliance, and service and financial measurements.
  • Identify operational performance, productivity, and efficiency gaps and develop measures to correct those deficiencies.
  • Support assigned departments to achieve financial/business plan goals and expectations in accordance with established operating budget, monitoring progress monthly, and implementing controls for expense management.
  • Minimize risk and oversee loss prevention measures in the areas of safety of guests and associates and security of the hotel and property and in accordance with state, federal, and company policies.
Requirements
  • Bachelor's degree (B.A.) from four-year college or university (Hospitality or Hotel Administration preferred); or four years equivalent experience and/or training; or equivalent combination of education and experience.
  • Minimum of two years equivalent experience in a full-service hotel property of similar size and quality. Solid career progression in management of both Rooms and Food & Beverage operations. Thorough understanding of revenue and yield management principles.
  • Ability to work a varied schedule that includes evenings, nights, weekends, and holidays.
What We Offer
  • Be part of a cohesive team with opportunities to build a successful career.
  • Have the opportunity to engage in diverse and challenging work.
  • Derive a sense of pride in work well done.
  • Be recognized for excellence.

We are an equal opportunity employer and welcome applications from diverse candidates. Our company does not discriminate against its associates or applicants because of race, color, religion, sex, pregnancy, national origin, ancestry, age, marital status, sexual orientation, veteran status, physical or mental disability, or medical condition. Equal employment opportunity will be extended to all persons in all aspects of the employer-associate relationship, including recruitment, hiring, advancement, compensation, benefits, training, promotion, transfer, discipline, layoff, recall, and termination. Every reasonable accommodation will be made for disabled associates.

Resumes and applications for employment will be evaluated on the basis of qualifications to meet the requirements of the position and ability to perform the requirements of the position.

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