AI Solutions Expert
3 days ago
**Accelerate Customer Success with Forethought**
We are a leading Generative AI company dedicated to revolutionizing customer service experiences. Our innovative solutions empower seamless interactions between humans and organizations, redefining the way customers engage with our products.
As a pioneering startup in the AI space, we have secured significant funding from top investors and have been featured in prestigious publications such as Forbes. We seek an experienced CUSTOMER SUCCESS MANAGER to join our world-class team and drive growth through exceptional customer relationships.
### Key Responsibilities:
- Champion customer needs within Forethought, ensuring their feedback shapes our product strategies.
- Monitor and manage customer health, identifying risks and opportunities to enhance satisfaction and longevity.
- Owning the renewal process, you will be responsible for the entire lifecycle of customer renewals, from initial engagement to successful closure.
- Identify and pursue expansion opportunities within customer accounts, directly contributing to both customer and Forethought's growth.
- Provide expert advice to customers on maximizing value from our AI solutions, improving their overall service experience.
- Analyze customer usage data to identify trends, provide insights, and guide both customers and our product development team.
### Ideal Candidate:
- Educational background: BA/BS degree.
- Experience: Minimum of 5 years in account management or customer success roles in SaaS, preferably with experience in AI/Machine Learning/NLP.
- A customer-centric mindset, attuned to the needs and expectations of customers.
- Demonstrated ability to own and successfully manage renewals and maintain strong customer health.
- Outstanding verbal and written communication skills, with a knack for building lasting, meaningful customer relationships.
- Strong analytical capabilities in data analysis and insight generation.
- Estimated salary: $125,000-$145,000 USD annually.
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