AI Solution Architect Leader
3 weeks ago
**Company Overview:**
SERVICE NOW is a global market leader in innovative AI-enhanced technology, connecting people, systems, and processes to empower organizations to work smarter, faster, and better. Our intelligent cloud-based platform has transformed how we work since its inception in 2004.
We're on a mission to make the world work better for everyone. With over 8,100 customers, including 85% of the Fortune 500, our cutting-edge solutions have revolutionized the way businesses operate.
As a key player in the industry, we're committed to delivering exceptional customer outcomes, driving business growth, and fostering a culture of innovation and excellence.
**Estimated Salary:** $140,000-$245,200 (plus equity, variable/incentive compensation and benefits)
**Job Description:**
We're seeking an experienced **GenAI Architect** to join our Customer Outcomes team. As a key member of our team, you will drive customer outcomes, roadmap, and value realization for GenAI technology through hands-on delivery of ServiceNow's GenAI capabilities and technical advisory activities.
Your primary responsibilities will include:
- Leading complex, multi-disciplinary projects to solve complex customer issues related to AI solutions
- Providing technical advice and guidance to customers on utilizing ServiceNow technologies to achieve their business objectives
- Hands-on delivery of ServiceNow capabilities to drive outcomes and value realization
- Collaborating with cross-functional teams to ensure successful deployment of ServiceNow Now Assist
- Staying up-to-date with industry trends and emerging technologies in GenAI, applying this knowledge to continuously improve and evolve ServiceNow GenAI offerings
**Required Skills and Qualifications:**
To be successful in this role, you'll need:
- At least 5 years of experience in a technology advisory role, with expertise in AI, machine learning technologies, statistical systems, or big data platforms
- 8+ years of experience building solutions on complex cloud-native products, applications, and platforms
- ServiceNow Certified System Administrator and other ServiceNow Certified Implementation Specialist certifications are desired, with 3+ years of ServiceNow Platform experience preferred
- A proven track record of driving business growth and customer satisfaction with emerging technology solutions
**Benefits:**
We offer a competitive package, including health plans, flexible time away plan, family leave programs, and more. Our commitment to diversity, equity, and inclusion ensures that all qualified applicants receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law.
**Others:**
We approach our distributed world of work with flexibility and trust, allowing employees to work from anywhere while maintaining productivity and collaboration. If you're passionate about AI, innovation, and customer success, let's connect
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