Portsmouth Collector
3 days ago
The Collector, also known as the Payment Resolution Specialist, plays a crucial role in collecting payments and managing potential losses for the Lighthouse Credit Union.
Key Responsibilities:- Contacts members and co-members with delinquent loans at the early stages of delinquency to arrange a suitable repayment schedule.
- Performs timely follow-ups on all types of loans assigned.
- Works with members to resolve problems by researching and investigating possible solutions.
- Codes member's accounts to alert other departments within the Credit Union of delinquent loans and other collection issues.
- Promotes credit union services.
- Performs skip tracing as required.
- Records actions, conversations, and recommendations in the collection history notes to ensure accurate and adequate information is maintained at all times.
- Consults with members requesting extensions and refinancing; prepares necessary documentation and refers to management with recommendation.
- Works with other departments within the Credit Union to resolve delinquencies and prevent future problems.
- Coordinates closing of approved collection-initiated refinances. Ensures necessary paperwork is complete. Closes loans if necessary.
- 2-3 years of experience in a similar role or related business field utilizing these skills.
- Previous experience in collections or loan processing is desirable.
- Prior sales experience a plus.
- Employee loan discount.
- Student loan/tuition assistance program.
- Comprehensive medical/dental/vision +.
- PTO and paid federal holidays.
- Weekly paychecks.
- 401k plan with employer match/profit sharing.
- Participation in the Annual Incentive Plan.
- Continued training and advancement opportunities.
- Balanced/Predictable schedule; all locations close at 5pm and on Sundays.
- Opportunity to join our many employee-created Engagement Groups (e.g. Pride at Work, Women in Leadership, Book Club, Running & Walking).
- Local Volunteer Opportunities with employer-contributed Volunteer Day.
- Company Outings and annual Summit.
- Hybrid work environments.
Lighthouse Credit Union is an Equal Opportunity Employer.
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