Customer Experience Specialist

5 days ago


Greenville, South Carolina, United States Mahler Nunez - State Farm Agent Full time
Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as an Office Representative at Mahler Nunez - State Farm Agent. As a key member of our team, you will be responsible for providing exceptional customer experiences, promoting our premier insurance and financial service products, and driving business growth.

Key Responsibilities
  • Customer Relationship Building: Forge enduring relationships with customers, proactively follow up to ensure continued satisfaction, and employ a customer-centric approach to guide clients through comprehensive insurance options.
  • Business Growth: Generate leads, coordinate appointments, and effectively market tailored products and services to meet diverse customer needs, driving business growth and revenue.
  • Product Knowledge: Develop and maintain in-depth knowledge of our insurance and financial service products, empowering you to make informed decisions and provide expert guidance to customers.
What We Offer
  • Competitive Compensation: Salary plus commission/bonus structure to reward your hard work and dedication.
  • Benefits Package: Comprehensive health benefits, paid time off, and flexible hours to support your work-life balance.
  • Professional Development: Opportunities for career advancement, professional growth, and license reimbursement to help you succeed in your role.
Requirements
  • Marketing Savvy: Genuine interest in marketing products and services that align with customer needs and preferences.
  • Exceptional Communication: Exceptional communication skills across all channels, including written, verbal, and attentive listening.
  • Problem-Solving: Proactive problem-solving abilities, ensuring swift resolutions for customer inquiries and issues.
  • Technical Skills: Proficiency in learning and navigating computer functions efficiently.
  • Team Player: Collaborative spirit, thriving in a dynamic team environment.


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