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Customer Experience Ambassador

2 months ago

Greenville, South Carolina, United States Oxford Industries Full time

Job Summary:

The Customer Experience Representative is the voice of Oxford Industries, answering all inbound calls and making a great first impression. S/He will provide excellent customer service, representing our brand, our culture and our commitment to our customer.

Key Responsibilities:

  • Answers inbound calls, addressing all customer inquiries, product questions, order changes, shipment tracking, etc.
  • Responds to customer emails and chats in a timely and accurate manner.
  • Strives to solve customer problems in the most efficient and customer-centric approach.
  • Stays knowledgeable of key features, attributes, and benefits of all items to provide answers to customer questions.
  • Stays knowledgeable of product measurements to answer size/fit questions and make appropriate recommendations.
  • Makes recommendations for new/coordinating items as opportunity arises to upsell and cross-sell.
  • Partners with the logistics department to process online product returns.
  • Supports the Senior Customer Experience & Digital Associates on select tasks when needed.

Requirements:

  • High School Diploma
  • Generally, 2+ years of relevant work experience
  • Proficient in Microsoft Suite

About Us:

Oxford Industries is a leading lifestyle apparel brand that boasts exceptional craftsmanship and classic design. Innovative, yet timeless in its youthful style, Oxford Industries offers an array of apparel and accessory products for men, women, and kids that deliver their authentic lifestyle through quality, experience, and service.