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Information Technology Specialist

2 months ago

Springfield, Illinois, United States McAuliffes Industrial Full time

Position Overview:

We are looking for a skilled individual to take on a multifaceted role within our IT department at McAuliffes Industrial. This position encompasses a variety of responsibilities that are essential for the effective functioning of our technology systems.

Role Summary:

The IT Specialist will play a critical role in managing, supporting, and enhancing the company's technological infrastructure. The ideal candidate will possess a wide-ranging skill set, including expertise in SQL, familiarity with various programming languages, and the capability to navigate multiple technological platforms. This position is vital for ensuring the uninterrupted operation of IT systems that align with the company's operational and strategic objectives.

Key Responsibilities:

  1. Hardware Oversight:
  • Set up, configure, and maintain computer hardware, including desktops, laptops, servers, and networking devices.
  • Diagnose and resolve hardware malfunctions, minimizing operational interruptions.
  • Oversee and manage the inventory of IT assets and hardware components.
  1. Software Management:
  • Install, configure, and maintain software applications throughout the organization.
  • Offer technical assistance to end-users for software-related inquiries.
  • Ensure software is regularly updated with the latest patches and enhancements.
  1. Business Application Support:
  • Administer and support mission-critical applications, ensuring optimal performance.
  • Collaborate with various departments to assess their software requirements and implement effective solutions.
  • Conduct data analysis and reporting utilizing SQL and other data management tools.
  • Tailor and configure business applications to align with organizational processes and workflows.
  1. Database Administration:
  • Develop, manage, and optimize SQL databases, ensuring data integrity and security.
  • Craft and refine SQL queries for data extraction, reporting, and analysis.
  • Perform routine database maintenance, including backups and recovery operations.
  1. Programming and Automation:
  • Create and maintain scripts and small programs to automate tasks and enhance efficiency.
  • Collaborate with software development teams on projects requiring custom programming.
  1. Network and Security Management:
  • Monitor and manage the organization's network infrastructure, including firewalls, switches, and routers.
  • Implement and uphold security protocols to safeguard the company's data and systems.
  • Conduct regular security audits and updates to ensure compliance with industry standards.
  1. Technical Documentation:
  • Develop and maintain comprehensive technical documentation for systems, processes, and configurations.
  • Create user manuals and training materials for end-users.
  1. Project Coordination:
  • Lead or participate in IT projects, ensuring timely and budget-compliant completion.
  • Coordinate with vendors and service providers for the acquisition and implementation of IT solutions.
  1. User Training and Assistance:
  • Provide training to staff on new technologies and systems.
  • Act as a point of escalation for complex IT issues requiring advanced troubleshooting.

Qualifications:

  • Bachelor's degree or equivalent experience in Information Technology, Computer Science, or a related field.
  • 3+ years of experience in IT support, with a solid background in hardware, software, and business applications.
  • Proficiency in SQL and experience with database management.
  • Strong understanding of networking principles and security protocols.
  • Excellent problem-solving abilities and the capacity to troubleshoot complex technical issues.
  • Strong communication skills and the ability to collaborate effectively across departments.

Preferred Skills:

  • Experience with cloud platforms such as AWS, Azure, or Google Cloud.
  • Familiarity with ERP, CRM, or other business application software.
  • Any relevant certifications.

Working Conditions:

  • Full-time position, may require occasional after-hours work or on-call duties.
  • Office-based with occasional travel for meetings.

Benefits:

  • Health, Dental, and Vision Insurance
  • 401(k) with company match
  • Paid Time Off (PTO)