Technology Solutions Specialist

2 weeks ago


Fort Myers, Florida, United States Best Buy Full time
Job Summary

We are seeking a highly skilled and passionate individual to join our team as a Geek Squad Advanced Repair Agent. As a key member of our team, you will be responsible for providing exceptional customer service and technical support to our customers.

Key Responsibilities
  • Provide technical solutions to customers' technology-related issues, ensuring a positive and supportive experience.
  • Diagnose and troubleshoot technical issues using specialty software and tools.
  • Partner with other team members to ensure consistent and accurate documentation of customer requests and repairs.
  • Establish and maintain consistent rhythms for timely follow-up and ensure deliverables are met or exceeded.
Requirements
  • 6+ months experience diagnosing, troubleshooting, or repairing technology products.
  • Experience actively using and learning about consumer electronics.
  • Strong ability to prioritize and multi-task in a fast-paced environment.
  • Ability to work a flexible schedule inclusive of holidays, nights, and weekends.

Best Buy is an equal opportunity employer. We are committed to creating a diverse and inclusive work environment that values and respects all individuals.



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