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Customer Service Representative

2 months ago


Arlington, Virginia, United States SP Plus Corporation Full time
About the Role

At SP Plus Corporation, we are driven by our commitment to making every moment matter for a world on the go. As a Customer Service Representative, you will play a vital role in delivering exceptional experiences for our customers. Your primary responsibility will be to create an efficient, stress-free, and enjoyable experience for each customer by receiving payment for parking services and facilitating the flow of traffic through the facility.



Key Responsibilities:



  • Provide exceptional customer service, ensuring each interaction delivers on the SP Plus Promise.
  • Responsible for being at work every scheduled day, on time and in uniform, and ready to assist customers.
  • Count and manage cash and/or validations, maintaining security and accuracy.
  • Make change and issue receipts or tickets to customers for each transaction.
  • Operate a cash register, calculating costs and displaying transaction details.
  • Quote prices for parking services and provide directions to city locations.
  • Resolve customer complaints quickly and efficiently, escalating issues to supervisors when necessary.
  • Answer phone calls in a prompt and courteous manner.
  • Maintain booth cleanliness and pick up trash in the surrounding area.
  • Conduct regular checks to ensure proper inventory of work aids and supplies.
  • Verify log of shift transactions against bank of collected revenue.
  • Compile and record amounts received, cars in/out of facility, and cars left in facility.
  • Perform other duties as assigned by the supervisor.


Requirements

Qualification Requirements: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.



Education and/or Experience: Less than high school education or up to one month related experience or training or equivalent combination of education and experience.



Availability to Work: Special shift requirements may vary depending on location's hiring needs. Availability to work 2nd shift, 3rd shift, and/or weekends may be required.



License Requirement: A valid state-issued driver's license with a current address and acceptable driving record is required if the individual is expected to drive a company vehicle or drive on company business.



Mathematical Skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to make change.



Language Skills: Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations.



Reasoning Ability: Ability to apply common sense understanding to carry out detailed but standard written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.



Other Skills and Abilities: Ability to use a clock, calculator, or credit card machine to handle transactions. Ability to maintain a pleasant and mannerly demeanor when speaking on the telephone and with the public. Ability to effectively respond to customer problems or complaints.



Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.



While performing the duties of this job, the employee is regularly required to sit, use hands to finger, handle, or feel objects, tools, or controls, and reach with hands and arms. The employee is occasionally required to walk and sit. Specific vision abilities required by this job include close vision.



SP Plus Corporation is an equal opportunity employer committed to recruiting, hiring, training, and promoting, in all job classifications, without regard to race, color, ancestry, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, veteran status, gender identity, disability, or other classes protected by federal or state law. SP Plus Corporation does not tolerate harassment or retaliation against any employee or applicant based on these characteristics or because the individual exercised their EEO rights.