Clinical Services Associate, Limerick for Kids

22 hours ago

Royersford, Pennsylvania, United States Penn Medicine Full time
Job Title: Clinical Services Associate, Limerick for Kids

We are seeking a highly skilled and compassionate Clinical Services Associate to join our team at Penn Medicine's Limerick for Kids Pediatric Office. As a key member of our clinical support team, you will play a vital role in delivering exceptional patient care and contributing to the success of our practice.

Job Summary:

The Clinical Services Associate will assist the practice manager and physicians in maintaining a patient/customer focus, supporting the delivery of high-quality care, and sharing a passion for patient and customer-centered care. This role will also involve performing clinical and administrative duties as a Medical Assistant and as a Patient Services Associate.

Responsibilities:
  • Patient Care Accountabilities:
    • Promptly room patients, using EMR to alert provider that patient is ready
    • Reviews past medical, surgical, family, smoking history, allergies, medications
    • Notes corrections in EMR, notes medication refills needed for the physician to review
    • Initiates self-management goal setting where appropriate
    • Obtains patient's vital signs and documents in EMR
    • Prepares chart for patient visit
    • Understands insurance restrictions for lab work, referral needs, precertification requirements, etc.
  • Specimen management:
    • Obtain specimens for testing if applicable (including performing phlebotomy and anterior nares nasal swab collections)
    • Performs laboratory and screening tests
    • Records results in EMR and reconciles with logs where appropriate
    • Documents and reports findings to providers
    • Performs all quality controls as per Point of Care Testing guidelines
    • Prepares specimens for transport as necessary
  • Clerical / Other Accountabilities:
    • Responsive and proactive telephonic patient care - including care coordination with specialists, ancillary services, hospitals, labs, home care agencies, and all other involved health services
    • Obtain and scan documents as appropriate and required for visit
    • Completes medical forms and other clinical requests for information as appropriate and required
    • Prepares and sends patient correspondence as required
Requirements:
  • Basic Cardiac Life Support (Required)
  • CMA or RMA (Required)
  • MA Certification (required within 90 days of hire)
  • Education or Equivalent Experience:
    • H.S. Diploma/GED
    • 2+ years Medical office experience, or relevant customer service experience
    • Completion of an accredited Medical Assistant program (or higher level equivalent)
Preferred:
  • Associate of Arts or Science

We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region.

Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives.

We are an Equal Opportunity and Affirmative Action employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law.

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