Enterprise Tools Administrator

4 weeks ago


Santa Ana, California, United States First American Full time

About the Role:

We are seeking an experienced Enterprise Tools Administrator to manage and optimize key technology tools like Jira, Confluence, Slack, and Pendo. This role will ensure smooth operations, handle licenses and user access, and align tools with business needs.

Key Responsibilities:

  • Administer and maintain Jira, Confluence, Slack, and Pendo, including system configuration, upgrades, and user support.
  • Oversee user provisioning and license administration, collaborating with Procurement and leadership on renewals and contracts.
  • Develop and enforce governance guidelines, working with standardization groups to ensure tools align with business objectives.
  • Evaluate business needs and propose improvements or adjustments to tool usage strategies.
  • Manage and assess third-party integrations, plugins, and apps for efficiency and cost-effectiveness.
  • Provide training and troubleshooting support to teams, ensuring proper tool usage and issue resolution.
  • Stay updated on the latest tools, plugins, and workflows to propose future enhancements and deployments.
  • Work with cross-functional teams, providing regular updates to senior management on tool status, risks, and recommendations.

Requirements:

  • Strong knowledge of Atlassian Tools (Confluence, Jira).
  • Experience with Slack and Pendo is preferred but not required.
  • Experience in system administration for engineering and/or product teams.
  • A proactive work ethic, demonstrating professionalism and responsibility.
  • Ability to multi-task, quickly adjust to changes, and manage multiple priorities.
  • Effective verbal and written communication skills, with strong relationship, collaboration, and organizational skills.

What We Offer:

By choice, we don't simply accept individuality - we embrace it, we support it, and we thrive on it Our People First Culture celebrates diversity, equity and inclusion not simply because it's the right thing to do, but also because it's the key to our success.

We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.

Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.



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