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Chief Strategy Officer

2 months ago

Washington, United States Nest Dc Full time

About Flock: Flock serves as the central hub for a collective of enterprises, including Nest DC.

About Nest: Nest DC specializes in the management and upkeep of residential properties in the Washington, DC and Maryland areas. Our portfolio encompasses a wide range of offerings, from intimate studio apartments to expansive houses, small multi-family units, and co-living arrangements. We are poised to expand our co-living and multi-family services while exploring growth opportunities in nearby Maryland.

The Chief Business Officer is responsible for overseeing the core operations of the organization: systems, performance metrics, data governance, and analytical processes. Collaborating with the leadership team, you will facilitate strategic growth initiatives and ensure adherence to the Entrepreneurial Operating System (EOS), promoting continuity and accountability throughout the leadership structure and the organization as a whole. Progress is tracked using EOS frameworks, with metrics established through mutual agreement.

As we prepare for growth, we adopt a measured approach. Past experiences have taught us the importance of intentionality in our strategies. The right Chief Business Officer will possess all the necessary elements for success.

What constitutes profit for Flock and Nest? It encompasses meaningful employment, local procurement impact, work-life balance, and social justice. Our community thrives with our presence, alongside profitability. The Chief Business Officer plays a pivotal role in ensuring a harmonious balance among these priorities.

In 2023, Nest DC restructured our service delivery model to enhance efficiency, profitability, and reputation. This transformation is supported by investments in brand strategy, marketing, growth frameworks, and robust vendor partnerships.

Performance Objectives:

The Chief Business Officer will manage the essential components of the organization: systems, performance metrics, data governance, and analytical frameworks. Working with the leadership team, you will facilitate strategic growth initiatives and adhere to the EOS to ensure continuity and accountability across all levels of leadership. Progress will be monitored using EOS metrics, established through consensus.

As we gear up for expansion, we maintain a cautious approach. Previous experiences have highlighted the need for intentionality in our strategies. The ideal Chief Business Officer will possess the necessary attributes for success.

What does profit mean for Flock and Nest? It includes excellent job opportunities, local procurement impact, work-life balance, and justice. Our community benefits from our involvement, along with profitability. The Chief Business Officer ensures a balanced focus on these priorities.

Throughout 2023, Nest DC restructured our service delivery model to achieve greater efficiency, profitability, and reputation strength. This redesign is complemented by investments in brand strategy, marketing, growth models, and strong vendor partnerships.

Key Performance Indicators:

  • Develop and implement a dashboard to monitor progress toward objectives and key results (OKRs) as well as key organizational metrics: Lifetime Customer Value (LTCV), Customer Acquisition Cost (CAC), profit margins, client demographics, growth modeling, and competitive insights.
  • Support portfolio growth by anticipating new property acquisitions (doors) monthly. The Chief Business Officer ensures that staffing, systems, and resources are aligned with increased client volumes.
  • Implement EOS in the fourth quarter of 2024.

Key Responsibilities:

  • Formulate a comprehensive business strategy for Maryland and the expansion of co-living services. Conduct landscape analysis, staffing assessments, budgeting, competitive analysis, marketing strategies, and projected investment-to-revenue potential.
  • Monitor portfolio composition. Target client reductions as sales increase and develop an offboarding strategy.
  • Oversee performance review models and their application.
  • Collaborate closely with cross-functional teams to ensure operational efficiency and alignment with financial objectives.
  • Stay informed about market and industry changes and opportunities.
  • Map out the feasibility for Nest to manage converted properties in urban corridors.
  • Manage budgets and expenditures for corporate operations, marketing, advertising, community engagement, and employee benefits.
  • Co-create internal and external communication strategies and procedures. Establish calendars and workflows to ensure consistent communication standards.
  • Negotiate affiliate agreements and cultivate beneficial partnerships.
  • Supervise VP-level staff and oversee standard operating procedures and service design.
  • Monitor team performance metrics (KPIs), reputation, profitability, and efficiency.
  • Philanthropic Integration: Align our philanthropic initiatives, such as birdSEED, with the company’s commitment to empathy and justice, making a meaningful impact in the communities we serve.
  • Support Flock/Nest's birdSEED initiatives.
  • Engage 50% of vendors for ongoing birdSEED support.
  • Implement a round-up program for property owners and residents.
  • Manage and evaluate the technology stack, including Notion, Rippling, and Lead Simple.
  • Oversee sales and onboarding processes.
  • Design and execute a reputation management program.
  • Reputation Management: Guide the management and leasing teams to enhance Nest's online reputation. Implement tools to achieve a 4+ star rating across targeted review platforms by the end of 2024.
  • Client Relations: Foster and maintain strong relationships with property owners, investors, and stakeholders. Model expectations across all teams regarding communication strategies and standards.
  • Facilitate client and resident de-escalation efforts to enhance satisfaction.

Interpersonal Skills:

  • Demonstrate curiosity and active listening across all levels.
  • Embrace a growth mindset focused on learning, innovation, and company performance.
  • Present solutions alongside identified challenges.
  • Exhibit ownership and accountability for contributions and their connection to team objectives.
  • Show emotional intelligence by fostering connections and leading with transparency.
  • Commit to inclusivity and diversity as an ongoing practice.
  • Promote a supportive workplace culture that values belonging and connection.
  • Practice empathic leadership, prioritizing well-being and work-life balance.

Technical Proficiencies:

  • Advanced knowledge of Appfolio.
  • Proficient in Notion.
  • Confident in using Rippling.
  • Advanced skills in finance and accounting.
  • Comfortable working with numbers and data.
  • Expertise in developing company budgets with metrics for projections and efficiency models.
  • Familiarity with the EOS framework.

Experience and Qualifications:

  • Demonstrated executive leadership experience, including team management and KPI oversight.
  • Experience leading teams of leaders.
  • Proven track record of driving significant business growth with a focus on expansion, profitability, and efficiency.
  • Strong strategic mindset with the ability to innovate in competitive markets.
  • Commitment to justice-driven business practices and social impact.
  • No formal educational requirements are specified.

Property management is the core competency and product for Nest DC. We deliver a premier residential property management and maintenance experience. The upcoming year presents a new service design, staffing model, and growth objectives. The right leadership will leverage this opportunity to establish Nest as a leading regional management firm.

About Lisa Wise: Lisa Wise is an entrepreneur, activist, writer, and advocate for social justice. With three decades of experience in community engagement and housing, her commitment to justice-driven businesses has transformed Flock into a respected industry leader and led to the creation of birdSEED, a foundation addressing the racial wealth gap.

Application Process: Candidates who resonate with our mission and possess a background in transformative leadership are encouraged to submit their resumes and cover letters through the designated application process.

Flock Family of Companies is an equal opportunity employer, dedicated to creating a workplace where passion, performance, and purpose flourish.

Flock Family of Companies proudly fosters an inclusive environment where every team member feels valued and at home.