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Sales Associate

2 months ago

Wilmington, North Carolina, United States Knitwell Group Full time
About Us

At Knitwell Group, we're passionate about empowering women to express their authentic selves through fashion. Our mission is to provide modern, feminine, and versatile clothing that makes women feel confident and beautiful.

Job Overview

We're seeking a highly motivated and customer-focused Sales Associate to join our team. As a Sales Associate, you will be responsible for providing exceptional customer service, building relationships with clients, and driving sales through effective product knowledge and styling expertise.

Key Responsibilities
  • Provide exceptional customer service by anticipating client needs, exceeding expectations, and adhering to our service standards.
  • Build relationships with clients, create client loyalty, and have the ability to multi-task while servicing internal and external clients.
  • Address client concerns, coming to resolution when possible, and involving management where appropriate.
  • Portray a gracious, friendly, energetic, and engaging manner and be at all times respectful and professional.
  • Takes ownership, solicits, and incorporates feedback for professional growth and development - Consistently receives positive, unsolicited client feedback.
  • Communicates effectively with store management, store team, and external clients in person, through written correspondence, and over the phone.
  • Builds collaborative and productive relationships by sharing ideas, treats others fairly, with respect, and values differences.
  • Embraces our values and behaviors and inspires team by leading by example through his/her words and actions - Supports an environment of learning and trust by acting as a positive role model.
  • Is responsible for compliance with all Company policies, practices, and procedures and all federal, state, and local laws.
Requirements
  • Client Service: Ability to function as a role model, ensuring that the client remains the top priority. Takes initiative to build a loyal client base.
  • Follow Directions: Ability to prioritize and meet deadlines as assigned with minimal supervision and within designated timeframes.
  • Merchandising: Knowledge of visual standards and techniques, and ability to implement and maintain with ANN INC.'s guidelines.
  • Communication: Communicates effectively with Clients, Members of Management, Business Partners, and Store Associates.
  • Accuracy: Ability to handle cash and provide change without error.
  • Schedule: Remains flexible in scheduling that meets the needs of the business.
  • Physical: Ability to lift and carry up to 20 pounds occasionally. Maneuver effectively around sales floor and stock room.
Education and Experience
  • Minimum Requirements: High School Diploma or GED.
  • Minimum one year sales associate or relevant experience in the services industry with proven results.