Customer Experience Manager

6 days ago

Glendale, Arizona, United States Victoria's Secret Full time
Job Summary

The Customer Experience Lead is a key role within Victoria's Secret & Co, responsible for delivering exceptional customer and associate experiences to drive top-line sales. This position requires a values-based leader who can motivate and direct associates on the sales floor, while also supporting operational excellence through visual standards, payroll management, and merchandise availability.

Key Responsibilities
  • Customer Experience: Deliver exceptional customer experiences through coaching, zoning, team selling, and personally selling.
  • Associate Development: Conduct associate observations and coaching to ensure associates are equipped to provide excellent customer service.
  • Operational Excellence: Maintain visual standards, manage payroll, and ensure merchandise availability to drive sales and profitability.
  • Leadership: Act as a front-line supervisor, assigning work and providing direction to non-supervisory associates.
  • Communication: Collaborate with Sales Leadership Teams to ensure seamless communication and execution of required actions.
  • Policy and Procedures: Demonstrate and lead company policy and procedures.
Requirements
  • Passion for Victoria's Secret Brand: Demonstrates a genuine passion for the Victoria's Secret brand and its values.
  • Merchandising Skills: Demonstrates excellent merchandising skills, including visual merchandising standards.
  • Business Acumen: Reviews business reports and insights, taking immediate and deliberate action to achieve results.
  • Self-Awareness: Has a sense of self-awareness, with an interest in seeking feedback to improve and develop.
  • Communication Skills: Ability to influence cross-functional partners in informal and formal settings.
  • Availability: Ability to work nights, weekends, and a flexible schedule.
  • Physical Demands: Ability to stand for long periods and frequently bend, kneel, and lift.
  • Technical Skills: Ability to use technology, including headsets, mobile devices, and computers.
Preferred Qualifications
  • 1 Year of Retail Experience: Preferred experience in retail, with a focus on customer service and sales.
  • Leadership Experience: Experience directing other individuals in the performance of their job duties.

  • Customer Experience Specialist

    1 week ago

    Glendale, Arizona, United States Credit Union West Full time

    Job OverviewCredit Union West has been recognized as a 'Top Company to Work for in Arizona' for the 12th consecutive year. This esteemed accolade, awarded by BestCompaniesAZ, reflects our commitment to fostering an exceptional workplace culture, leadership, and overall employee satisfaction.At Credit Union West, we are dedicated to enhancing employee...

  • Customer Experience Ambassador

    6 days ago

    Glendale, Arizona, United States Bass Pro Inc Full time

    Job Summary:The Customer Service Outfitter is a key member of our team, responsible for providing world-class customer service and promoting the benefits of our CLUB Membership program. As a representative of Bass Pro Shops, you will be the product expert, executing account servicing and other CLUB processes to drive sales, customer satisfaction, and...

  • Educational Specialist

    6 days ago

    Glendale, Arizona, United States 360 Customer Inc. Full time

    Job Summary360 Customer Inc. is seeking a highly skilled and dedicated Special Education Teacher to join our team. As a Special Education Teacher, you will be responsible for providing high-quality educational services to students with special needs.Key ResponsibilitiesAdapt Curriculum: Adapt classroom work to provide students with instructional...

  • Special Education Instructor

    2 days ago

    Glendale, Arizona, United States 360 Customer Inc. Full time

    Job Summary360 Customer Inc. is seeking a highly skilled and dedicated Special Education Teacher to join our team. As a Special Education Teacher, you will be responsible for providing high-quality educational services to students with special needs.Key ResponsibilitiesAdapt Curriculum: Adapt classroom work for the purpose of providing students with...

  • Customer Service Manager

    2 days ago

    Glendale, Arizona, United States 61st Ave Store (61st Ave & Bell) Full time

    Job SummaryWe are seeking a highly motivated and experienced Retail Sales Floor Leader to join our team at the 61st Ave Store. As a key member of our sales floor team, you will be responsible for leading and managing the daily operations of the store, driving sales growth, and delivering exceptional customer service.Key ResponsibilitiesLead and manage the...

  • Automotive Service Associate

    6 days ago

    Glendale, Arizona, United States Sands Chevrolet - Glendale Full time

    Job Summary:Sands Chevrolet - Glendale is seeking a highly motivated and detail-oriented Lot Attendant/Porter/Valet to join our team. As a key member of our customer experience team, you will play a critical role in ensuring the efficient movement of customer vehicles through our production process.Responsibilities:Park and retrieve customer vehicles in a...

  • Product Manager

    3 days ago

    Glendale, Arizona, United States Beacon Hill Full time

    Job DescriptionBeacon Hill is seeking an experienced Product Manager to play a key role in enhancing guest experience and operational efficiency for one of our large entertainment clients.Key Responsibilities:Translate business strategy into product epics, including user stories, mind maps, and product specifications.Maintain strategic partnerships...

  • Certified Special Education Instructor

    2 weeks ago

    Glendale, Arizona, United States 360 Customer Inc. Full time

    Position OverviewWe are seeking dedicated and qualified Certified Special Education Instructors to join our team. These roles are designed for full-time engagement and require candidates to have a strong background in special education.Qualifications RequiredBachelor's degree or higher in Special Education from an accredited institution.Valid Arizona Special...

  • Customer Success Manager

    1 week ago

    Glendale, Arizona, United States ServiceTitan Full time

    About This RoleWe are seeking a highly skilled and experienced Client Success Manager to join our team at ServiceTitan. As a Client Success Manager, you will be responsible for proactively engaging with clients and serving as a trusted advisor to help them achieve their strategic goals and desired outcomes through their interactions with our company.Key...

  • Customer Success Manager

    4 days ago

    Glendale, Arizona, United States ServiceTitan Full time

    About This RoleWe are seeking a highly skilled and experienced Client Growth Specialist to join our team at ServiceTitan. As a Client Growth Specialist, you will be responsible for proactively engaging with clients and serving as a trusted advisor to help them achieve their strategic goals and desired outcomes through their interactions with our company.Key...

  • Parking Ambassador

    6 days ago

    Glendale, Arizona, United States Insignia Event Services LLC Full time

    Job Summary:The Parking Ambassador is a key position in our parking operations and event experience, reporting to the Parking Manager. This role is responsible for providing exceptional guest service interactions with each customer, ensuring a First-Class experience.Key Responsibilities:Guest Interaction: Greet all guests in a prompt and friendly fashion,...

  • Client Experience Associate

    6 days ago

    Glendale, Arizona, United States Massage Envy Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Sales and Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service, promoting our wellness programs, and supporting the growth and retention of our client base.Key...

  • Customer Service Director

    2 hours ago

    Glendale, Arizona, United States 61st Ave Store (61st Ave & Bell) Full time

    Job SummaryWe are seeking a highly motivated and experienced Customer Service Director to lead our sales floor team at the 61st Ave Store. As a key member of our management team, you will be responsible for driving sales growth, improving customer satisfaction, and developing a high-performing team.Key ResponsibilitiesDevelop and implement sales strategies...

  • Customer Service Representative

    1 week ago

    Glendale, Arizona, United States Din Tai Fung Full time

    Job SummaryDin Tai Fung is seeking a highly motivated and customer-focused Cashier to join our team. As a Cashier, you will be responsible for handling payment transactions, managing takeout orders, and providing exceptional customer service.Key ResponsibilitiesProcess customer payments and handle cash transactionsManage takeout orders and ensure timely...

  • Customer Operations Supervisor

    2 weeks ago

    Glendale, Arizona, United States Unical Aviation, Inc. Full time

    Job OverviewPosition Summary:The Customer Operations Supervisor will engage with clients by addressing inquiries and resolving issues, delivering a superior level of support for specific products or services. This role involves overseeing logistics and managing the company's inventory as needed. The Supervisor will evaluate operational performance,...

  • Customer Service Associate

    3 days ago

    Glendale, Arizona, United States Pinnacle Peak Store (39th Dr & Pinnacle Peak) Full time

    Job Summary:We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Associate at Pinnacle Peak Store (39th Dr & Pinnacle Peak). As a key member of our sales floor team, you will be responsible for providing exceptional customer service, maintaining a clean and organized store environment, and promoting sales...

  • Customer Service Representative

    6 days ago

    Glendale, Arizona, United States Story Cannabis Full time

    Job SummaryWe are seeking a highly motivated and detail-oriented Retail Sales Associate to join our team at Story Cannabis. As a Retail Sales Associate, you will be responsible for providing exceptional customer service, maintaining a clean and organized store environment, and ensuring a seamless shopping experience for our customers.Key...

  • Member Experience Representative

    3 days ago

    Glendale, Arizona, United States Credit Union West Full time

    Job SummaryCredit Union West is seeking a highly skilled and bi-lingual Member Experience Representative to join our team. As a key member of our contact center, you will be responsible for providing exceptional service to our members, ensuring prompt and accurate resolution of their inquiries and concerns.Key ResponsibilitiesProvide top-notch customer...

  • Customer Service Representative

    2 days ago

    Glendale, Arizona, United States Gilbertsunnews Full time

    About the Role:We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our retail team, you will be responsible for providing exceptional customer service, processing transactions, and maintaining a clean and welcoming store environment.Key Responsibilities:Provide excellent...

  • Customer Service Ambassador

    3 days ago

    Glendale, Arizona, United States U-Haul Full time

    Job Summary:U-Haul is seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service, ensuring a positive experience for our customers, and contributing to the success of our company.Key Responsibilities:Assist...