Host and Guest Experience Specialist
4 weeks ago
At Miller's Ale House, we're looking for a talented individual to join our team as a Host/Hostess. As a key member of our front-of-house team, you'll be responsible for creating a warm and welcoming atmosphere for our guests.
Key Responsibilities
- Ensure a smooth and efficient guest experience by managing seating, wait times, and guest flow.
- Provide exceptional customer service by greeting guests, answering questions, and addressing concerns.
- Work closely with servers and other front-of-house staff to ensure seamless service.
- Maintain a clean and organized workspace, including the entrance area and restrooms.
- Communicate effectively with management and team members to ensure a positive and productive work environment.
Requirements and Qualifications
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and multitask with ease.
- Basic reading and handwriting skills, with the ability to operate our front-door seating software.
- Minimum age requirement of 18 years (unless otherwise dictated by state law).
Physical Demands
- Remain standing and walking for extended periods.
- Reaching, bending, squatting, and lifting up to 20 lbs. for short distances.
- Ability to work in a high-stress environment with varying noise levels.
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