Commercial Field Representative

1 week ago


Grand Prairie, Texas, United States Safran Full time
Job Summary

We are seeking a highly skilled Field Representative to join our team at Safran Helicopter Engines. As a key member of our customer support team, you will be responsible for establishing and maintaining open communication with our customers in the specified region.

Key Responsibilities
  • Establish and maintain positive relationships with customers to ensure their technical needs are met.
  • Provide technical expertise and support to customers, including on-site assistance and guidance.
  • Coordinate issue resolution with engineering, customer service, and other personnel to expedite repairs and troubleshooting.
  • Perform Levels 1 and 2 maintenance on engines operated in the assigned region, including specific Levels 3 tasks and Maintenance Technical Instructions (MTIs).
  • Provide Level 1 and 2 familiarization to support off-site maintenance instruction.
  • Communicate effectively with internal and external customers, including composing written documentation and reading technical documentation.
  • Report service difficulties and provide market information regarding potential sales opportunities, spare parts, and engine overhauls.
  • Present Safran HE service offers and support to customers on an as-needed basis.
  • Perform regular scheduled visits with customers, including gathering engine data and reporting annually and bi-annually for operators flying over 500 hours per year.
Requirements
  • Fluent in English, both written and verbal communication.
  • FAA Airframe & Powerplant Certificate.
  • Knowledge of Federal Aviation Regulations and application.
  • Bachelor's degree (B.A.) or equivalent; or ten years of related experience and/or training; or equivalent combination of education and experience.
  • Levels 1 and 2 Maintenance certification.
  • Sikorsky, Bell, or Airbus Helicopter airframe and SAFRAN HE engine experience required.
Preferred Qualifications
  • Microsoft Office: Outlook, Word, Excel, PowerPoint.
  • Knowledge of professional practices, sources of information, and rules and regulations that must be interpreted, adapted, and applied to the unique requirements of the organization.
Physical Requirements
  • Occasionally lift and/or move up to 50 pounds.
  • Occasionally climb 5 to 10 feet on aircraft steps.
Equal Opportunity Employer

Safran is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.



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