SDP Intake Coordinator

2 weeks ago

Cerritos, California, United States Aveanna Healthcare LLC Full time
Job Summary

The SDP Intake Coordinator is responsible for providing exceptional customer service to new participants and their support network, ensuring a seamless transition into the Self Determination Program.

Key Responsibilities
  • Assess and communicate Spending Plan limitations and issues to participants and their support network.
  • Project potential start dates and maintain clear communication with participants and their support network.
  • Collect and maintain supporting documents, including vendor enrollment forms and MOUs.
  • Collaborate with Enrollment and Authorization teams to ensure smooth transitions and maintain projected start dates.
  • Comprehend service codes and regulations.
  • Maintain accurate notes in AveannaCare.
  • Support the Aveanna mission and culture by demonstrating core values.
  • Assist with general office correspondence and answer direct correspondence.
  • Answer and transfer calls on the multi-line phone system.
  • Lead presentations on Aveanna's Intake process.
Requirements
  • Care about the developmentally disabled population.
  • Some college or bachelor's degree is strongly preferred.
  • Minimum of one year of customer service experience within the last four years.
  • Excellent interpersonal skills, self-driven, motivated, and results-oriented.
  • Intermediate computer skills using Microsoft Windows, Word, Excel, and ability to learn Aveanna's proprietary software.
  • Ability to successfully handle multiple tasks simultaneously, strong organizational skills.
  • Thrive in a fast-paced environment.
  • Bilingual in Spanish, Vietnamese, or Chinese preferred.
Physical Demands
  • Must be able to speak, write, read, and understand English.
  • Occasional lifting, carrying, pushing, and pulling of 25 pounds.
  • Prolonged sitting, walking, standing, bending, kneeling, reaching, twisting.
Environment

Performs duties in an office environment during agency operating hours.

Must be able to function in a wide variety of environments which may involve exposure to allergens and other various conditions.

Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job.

Duties, responsibilities, and activities may change at any time with or without notice.

As an employer accepting Medicare and Medicaid funds, employees must comply with all health-related requirements in all relevant jurisdictions, including required vaccinations and testing, subject to exemptions for medical or religious reasons as appropriate.

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