SDP Intake Coordinator

2 weeks ago

Cerritos, California, United States Aveanna Healthcare LLC Full time
Job Title: SDP Intake Coordinator

At Aveanna Healthcare LLC, we are seeking a highly skilled and customer-focused SDP Intake Coordinator to join our team. As a key member of our intake team, you will play a vital role in ensuring a seamless transition for new participants into our Self-Determination Program.

Key Responsibilities:
  • Provide exceptional customer service to new participants and their circle of support, from initial referral to successful transition into the program.
  • Schedule consultations for each referral upon receipt of the Spending Plan.
  • Assess each Spending Plan document and communicate with participants and their circle of support regarding any limitations or issues encountered.
  • Project potential start dates and maintain clear communication with participants and their circle of support.
  • Collect and maintain all supporting documents, including vendor enrollment forms, MOUs, Acknowledgment Forms, and Spending Plans, until transition date.
  • Collaborate with Enrollment and Authorization teams to ensure smooth transitions and maintain projected start dates.
  • Comprehend service codes and service regulations.
  • Maintain accurate notes in AveannaCare.
  • Support the Aveanna mission and culture by demonstrating our core values: compassion, team integrity, accountability, trust, innovation, compliance, and fun.
  • Assist with general office correspondence and answer all direct correspondence.
  • Answer and transfer calls on the multi-line phone system.
  • Lead presentations on Aveanna's Intake process.
Requirements:
  • Care about the developmentally disabled population.
  • Some college or bachelor's degree is strongly preferred.
  • Minimum of one year of customer service experience within the last four years.
  • Excellent interpersonal skills; self-driven, motivated, and results-oriented.
  • Intermediate computer skills using Microsoft Windows, Word, Excel, and ability to learn Aveanna's proprietary software.
  • Ability to successfully handle multiple tasks simultaneously; strong organizational skills.
  • Thrive in a fast-paced environment.
  • Bilingual in Spanish, Vietnamese, or Chinese preferred.
  • Public Speaking.
Physical Demands:
  • Must be able to speak, write, read, and understand English.
  • Occasional lifting, carrying, pushing, and pulling of 25 pounds.
  • Prolonged sitting, walking, standing, bending, kneeling, reaching, twisting.
Environment:
  • Performs duties in an office environment during agency operating hours.
  • Must be able to function in a wide variety of environments, which may involve exposure to allergens and other various conditions.
Other Duties:

Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Vaccination Requirements:

As an employer accepting Medicare and Medicaid funds, employees must comply with all health-related requirements in all relevant jurisdictions, including required vaccinations and testing, subject to exemptions for medical or religious reasons as appropriate.

  • SDP Intake Coordinator

    4 weeks ago

    Cerritos, California, United States Aveanna Healthcare LLC Full time

    Job SummaryThe SDP Intake Coordinator plays a vital role in providing exceptional customer service to new participants and their support network. This position is responsible for ensuring a seamless transition from referral to successful intake.Key ResponsibilitiesProvide high-level customer service to participants and their circle of supportCoordinate with...

  • SDP Intake Coordinator

    2 weeks ago

    Cerritos, California, United States Aveanna Healthcare LLC Full time

    Job SummaryThe SDP Intake Coordinator is responsible for providing exceptional customer service to new participants and their support network, ensuring a smooth transition into the Self Determination Program.Key ResponsibilitiesSchedule consultations for each referral and assess Spending Plans to identify potential issues.Communicate with participants and...

  • SDP Intake Coordinator

    1 week ago

    Cerritos, California, United States Aveanna Healthcare LLC Full time

    Job SummaryThe SDP Intake Coordinator is responsible for providing exceptional customer service to new participants and their support network, ensuring a seamless transition into the Self Determination Program.Key ResponsibilitiesAssess and communicate Spending Plan limitations and issues to participants and their support network.Project potential start...

  • SDP Support Coordinator

    1 week ago

    Cerritos, California, United States Aveanna Full time

    Job Title: SDP Support CoordinatorJob Summary:Aveanna is seeking a highly motivated and detail-oriented SDP Support Coordinator to join our team. As the primary point of contact for Aveanna participants, external staff support, independent facilitators, and Regional Center staff, you will be responsible for delivering excellent customer service via phone,...

  • SDP Support Coordinator

    1 week ago

    Cerritos, California, United States Aveanna Full time

    Job Summary:The SDP Support Coordinator is the primary point of contact for Aveanna participants, external staff support, independent facilitators, and Regional Center staff. This role requires excellent customer service skills, strong communication abilities, and a passion for supporting individuals with developmental disabilities.Key...

  • Community Support Resource Specialist

    3 weeks ago

    Cerritos, California, United States Serene Health Services Full time

    Empowering Wellness, Transforming LivesAt Serene Health Services, we are dedicated to enhancing the quality of life by promoting wellness. Our mission is to provide comprehensive support and care that not only addresses immediate concerns but also fosters long-term well-being.Our Commitment to ExcellenceWe aspire to lead in member care outcomes and set new...

  • Community Support Resource Specialist

    2 weeks ago

    Cerritos, California, United States Serene Health Full time

    Empowering Lives through Community SupportAt Serene Health, we are dedicated to enhancing the quality of life by promoting wellness. Our mission is to provide comprehensive support and care that not only addresses immediate concerns but also fosters long-term well-being.We are committed to empowering our members to achieve self-sufficiency in health,...

  • SDP Intake Coordinator

    1 month ago

    Cerritos, United States Aveanna Healthcare LLC Full time

    The SDP Intake Coordinator is responsible for providing a high level of customer service to new participants and their circle of support (Independent Facilitators, Regional Center staff and family) from the initial referral until their successful tra Intake, Coordinator, Management, Healthcare, Support

  • Licensed Vocational Nurse

    5 months ago

    Cerritos, United States SPECIAL SERVICE FOR GROUPS Full time

    Job DescriptionJob DescriptionSummaryUnder the supervision of the Program Head and/or Program Coordinator, is responsible for but not limited to planning, facilitating, implementing, and coordinating mental health / case management services to adult individuals with mental illness and co-occurring disorders.Essential FunctionsProvide basic bedside care,...