Help Desk Operations Technician

3 weeks ago


Valparaiso, Florida, United States Trust Tech, LLC Full time
About the Job

We are seeking a highly skilled Help Desk Technician to join our team at Trust Tech, LLC.

The successful candidate will provide exceptional technical support to staff and clients, working both independently and collaboratively with other teams.

This salaried exempt position offers a competitive salary and opportunities for professional growth and development.

Key Accountabilities:
  • Deliver high-quality technical support to internal and external customers.
  • Ensure timely issue resolution and effective escalation when necessary.
  • Maintain accurate records and documentation of support activities.
  • Collaborate with engineering staff to schedule and coordinate projects.
  • Analyze data and generate reports to inform business decisions.
Qualifications:

Essential Skills & Experience:

  • Proven experience in end-user support and help desk environments.
  • Excellent communication and interpersonal skills.
  • Certifications in relevant areas such as CompTIA A+, CompTIA Network+, and Microsoft Technology Associate (MTA) IT Infrastructure.
  • Advanced troubleshooting and support skills for various operating systems, software applications, and network protocols.

Estimated Salary: $72,500 - $87,500 per year


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