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Barista Team Member

2 months ago

Lincoln, Nebraska, United States Metcalf Coffee Full time

About the Role:

The Barista Team Member at Metcalf Coffee is responsible for creating a memorable customer experience by providing fast, friendly service and consistent, quality products. This role is accountable for performing all job duties in a manner consistent with current company processes and procedures, while maintaining all food safety and sanitation standards.

Key Responsibilities:

  • Greet and connect with each customer, providing a warm and welcoming atmosphere.
  • Welcome questions and seek opportunities to educate customers on our products, promoting a culture of knowledge and expertise.
  • Suggestively sell gift cards, complementary/additional products, and merchandise, driving sales and revenue growth.
  • Solicit orders, enter sales, and process payments in a timely and friendly fashion, ensuring seamless transactions.
  • Manage cash drawers, following established cash handling procedures, maintaining accuracy and integrity.
  • Serve all customer orders according to recipe and aesthetic guidelines, ensuring consistency and quality.
  • Deliver products within established speed of service guidelines, identifying drinks upon delivery and exceeding customer expectations.
  • Sign waivers outside of the store when scheduled to assist with promotions and drive customer traffic, fostering a sense of community.
  • Line-bust outside of the store when scheduled to assist with speed of service, maintaining a fast-paced and efficient environment.
  • Operate and maintain cleanliness of all store equipment, upholding high standards of hygiene and sanitation.
  • Optimize workflow efficiency by restocking workstations, food, supplies, and merchandise, ensuring a well-stocked and organized store.
  • Maintain cleanliness of coworker and customer areas, promoting a clean and comfortable environment.
  • Demonstrate genuine appreciation to each customer, fostering a culture of gratitude and respect.

Physical Demands/Working Conditions:

  • Standing on feet for extended periods, requiring stamina and endurance.
  • Repetitive motion including bending, stooping, and reaching, necessitating flexibility and adaptability.
  • Lifting up to 50lbs, requiring strength and physical ability.
  • Wearing a headset, necessitating comfort and dexterity.
  • Working in a small space, requiring spatial awareness and organization.
  • Ability to climb ladders and step ladders, necessitating physical agility and coordination.
  • Ability to stand in an upright position without walking more than three consecutive steps occasionally, requiring balance and stability.
  • Ability to walk more than three consecutive steps for extended periods of time, necessitating endurance and stamina.
  • Ability to hear, see, and speak within a loud environment, requiring auditory and visual acuity.
  • Ability to stoop and climb occasionally throughout the day, necessitating flexibility and physical ability.
  • Ability to work with hands on one- and two-handed activities constantly throughout the day, requiring dexterity and coordination.
  • Requires weekend and holiday availability, necessitating flexibility and adaptability.