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Coffee Shop Manager Assistant

2 months ago

Atlanta, Georgia, United States Concessions International Full time
Job Summary

We are seeking a highly motivated and experienced Barista Team Lead to join our team at Concessions International. As a key member of our restaurant operations team, you will be responsible for providing leadership and training to our Barista staff, ensuring exceptional customer service, and contributing to the success of our business.

Key Responsibilities
  • Leadership and Training: Provide guidance and support to Barista staff to ensure they have the skills and knowledge needed to deliver outstanding customer service.
  • Cash Handling and Operations: Adhere to company policies and procedures related to cash handling, inventory management, and restaurant operations.
  • Customer Service: Deliver legendary customer service by greeting and acknowledging every customer, maintaining a clean and welcoming environment, and providing prompt and accurate service.
  • Team Management: Promote a positive team atmosphere, encourage cooperation and teamwork, and provide feedback and coaching to improve individual and team performance.
  • Restaurant Operations: Perform opening and closing duties, including food preparation, stocking and rotating product, setting up displays, and maintaining a clean and safe environment.
  • Training and Development: Provide effective training to new Baristas, ensuring they meet Starbucks standards and are equipped to deliver exceptional customer service.
  • Communication and Collaboration: Communicate effectively with management and team members to ensure seamless operations and achieve business objectives.
  • Adaptability and Flexibility: Demonstrate a calm and professional demeanor during periods of high volume or unusual events, and be able to work effectively in a fast-paced environment.
Requirements
  • Education: High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
  • Language Skills: Ability to read and comprehend simple instructions, effectively communicate information individually and in small group situations, and understand the English language both written and verbal.
  • Mathematical Skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
  • Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
  • Physical Demands: Continuous standing, walking, lifting and carrying (0-60 lb.), frequent reaching, grasping, handling, pushing, and pulling (0-60 lb.), frequent stooping, bending, and crouching.