ServiceNow Application Analyst

5 days ago


Denver, Colorado, United States IDR Healthcare Full time

IDR Healthcare is seeking a skilled ServiceNow Application Analyst to join our team in Denver, Colorado. As a key member of our IT department, you will be responsible for managing and troubleshooting application issues, specifically within ServiceNow (SNOW) and eRx platforms.

The ideal candidate will possess strong problem-solving skills, with the ability to troubleshoot complex issues and provide timely resolutions or updates to customers.

Responsibilities:

  • Manage SNOW requests from creation to resolution.
  • Perform account administration tasks for eRx platforms, ensuring proper user access and permissions.
  • Troubleshoot and resolve application issues, escalating complex issues to the appropriate teams as needed.
  • Communicate effectively with customers regarding the status of their requests or issues.
  • Maintain accurate records of application issues, resolutions, and requests.

Qualifications:

  • Associate's degree or equivalent experience.
  • Experience working with ServiceNow (SNOW) platform.
  • Familiarity with eRx or similar electronic prescription systems.
  • Strong problem-solving skills and ability to troubleshoot complex issues.
  • Excellent communication skills.

Salary: $92,160/year based on 40 hours/week and 52 weeks/year.



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