Customer Service Supervisor
3 weeks ago
Job Summary:
Parker Hannifin Corporation Parker Aerospace Group is seeking a highly skilled Customer Service Supervisor to lead our Customer Service team. As a key member of our organization, you will be responsible for providing exceptional customer service, leading a team of customer service representatives, and driving business growth.
Key Responsibilities:
- Leadership and Supervision: Lead a team of customer service representatives, providing guidance, coaching, and development opportunities to ensure team members are equipped to provide exceptional customer service.
- Customer Service: Provide exceptional customer service to internal and external customers, resolving issues and concerns in a timely and professional manner.
- Process Improvement: Identify opportunities for process improvement and implement changes to enhance customer satisfaction and business efficiency.
- Communication: Communicate effectively with customers, team members, and stakeholders to ensure seamless communication and collaboration.
- Performance Management: Monitor and evaluate team performance, providing feedback and coaching to ensure team members are meeting performance expectations.
Requirements:
- Leadership Experience: Proven leadership experience, with a track record of motivating and developing high-performing teams.
- Customer Service Experience: Significant customer service experience, with a strong understanding of customer needs and expectations.
- Communication Skills: Excellent written and verbal communication skills, with the ability to communicate effectively with customers, team members, and stakeholders.
- Education: Bachelor's degree in a related field, such as business administration or management.
- Technical Skills: Proficiency in Microsoft Office, with a working knowledge of customer relationship management software.
What We Offer:
Parker Hannifin Corporation Parker Aerospace Group offers a competitive salary, comprehensive benefits package, and opportunities for professional growth and development. If you are a motivated and results-driven individual with a passion for customer service, we encourage you to apply for this exciting opportunity.
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