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Customer Service Representative

2 months ago

Roseville, California, United States GoodLeap, LLC Full time

Customer Care Advisor

Embark on a Career with GoodLeap - Minimal Experience Required

Position Overview:

The Customer Care Advisor plays a crucial role in delivering exceptional, top-tier service to our clients at various stages of their journey with us. This role encompasses activities such as making outbound calls, receiving inbound calls, and providing assistance through email and other digital communication channels.

About GoodLeap:

We offer accessible financing solutions for individuals aspiring to adopt a more sustainable lifestyle while saving money through innovative technology. Our shared mission is to positively impact the environment, foster enduring relationships with our esteemed partners and clients, and provide a tech-driven financing experience that is straightforward, swift, and seamless.

We are establishing a financial ecosystem that links substantial capital to countless homeowners eager to transform their outdated residences into modern, intelligent, energy-efficient homes. By facilitating access to various products that promote enhanced sustainability, we are revolutionizing the home improvement sector and safeguarding our planet.

As part of our commitment to global betterment, we proudly sponsor GivePower, a foundation that employs solar-based solutions to meet essential needs for individuals in developing regions.

If you possess an unwavering desire to make a significant impact on our planet and assist mission-driven businesses and consumers in achieving a more sustainable future, we invite you to join our team.

Learn More About Our Benefits and Culture:

  • Competitive Compensation
  • Comprehensive Benefits Package

Key Responsibilities:

  • Act as a subject matter expert for GoodLeap during customer interactions.
  • Deliver outstanding customer service and support by leveraging strong verbal and written communication skills.
  • Recommend additional GoodLeap products that may benefit customers.
  • Maintain accurate records in GoodLeap systems to document each customer interaction.
  • Address customer issues with diplomacy to ensure satisfaction.
  • Escalate concerns to management when necessary, ensuring clear communication of customer issues.
  • Perform other tasks as assigned by management.

Required Skills and Qualifications:

  • 3+ years of experience in customer service and/or sales.
  • Previous experience in solar customer service or sales is highly preferred.
  • Excellent interpersonal, verbal, and written communication abilities.
  • Demonstrated patience, empathy, and strong listening skills to meet customer needs effectively.
  • Adaptability to change and flexibility to meet business and team requirements.
  • Ability to accept and implement feedback from leadership.
  • Proven reliability and a strong work ethic are essential.
  • Bilingual in Spanish is preferred.

Work Schedules: Various schedules are available based on business needs.

Compensation: $22/hr

Additional Information:

Job responsibilities may include additional tasks assigned by supervisors or other managers related to the position/department. This job description is intended to outline the general nature and level of work being performed; it is not meant to be an exhaustive list of all responsibilities, duties, and skills required for the position. The Company reserves the right to modify job responsibilities, reassign positions, or assign additional duties as necessary, in accordance with applicable law. The Company will provide reasonable accommodations for known disabilities to enable qualified applicants or employees to perform essential job functions or enjoy the benefits of employment as required by law.

If you are a dedicated professional who thrives in a collaborative environment and values a fulfilling career, we look forward to hearing from you.