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Cloud Operations Engineer
2 months ago
We are seeking a highly skilled Cloud Operations Engineer to join our team at ServiceNow. As a key member of our System Administration team, you will be responsible for the administration and operations of our global cloud infrastructure.
Key Responsibilities- Contribute to Configuration Management and Infrastructure as Code for our global private cloud.
- Develop tools in Python, bash, and JavaScript to replace manual work and improve customer maintenance experience.
- Drive enhancements and bug fixes for large-scale automation projects such as patching, provisioning, and kickstart domains.
- Design and implement procedures to accomplish maintenance where automation and tooling cannot; drive resolution of root causes with internal team members.
- Prepare new ServiceNow products and services for production readiness with design review, feedback to engineering teams, training, and testing.
- Use broad knowledge and experience of systems administration and networking principles to proactively prevent and address incidents while constantly improving documentation.
- Participate in escalations and Root Cause Analysis of issues in both US Federal and global Commercial infrastructures.
- Troubleshoot database backup and restore failures as well as perform database migrations.
- Support operation of a wide variety of infrastructure services including Machine Learning and Prediction, Cloudera Big Data clusters, Kafka and RabbitMQ messaging, database encryption, E-Mail infrastructure at scale, DNS, Puppet, Elasticsearch, F5 BigIP, and more.
- Expert-level skills and background in systems administration and engineering, understanding of the components of a cloud infrastructure including hardware platforms, OS, applications, databases, networks, web and application servers.
- Prior experience in Site Reliability Engineering/DevOps and managing large-scale server infrastructure at a cloud computing or MSP setting is highly desirable.
- Strong Linux expertise is a must.
- 6+ years of experience with Linux (RedHat and/or CentOS)
- Expert-level skills with performance and availability monitoring, analysis, and configuration management platforms (e.g. Nagios/Icinga, Cacti, Ansible, Puppet, cfengine, chef, Splunk, Logstash) is desirable.
- Working level knowledge of one: Perl, Python, JavaScript
- Familiarity with MySQL, Oracle, MariaDB, or similar technologies; proficiency preferred
- Expert-level skills and experience with service troubleshooting in a production environment covering web front-end, Systems, Databases and Networks.
- Familiarity with Networking Technologies such as routing, switching and load balancing. F5 and NGINX experience is ideal.
- Understanding of ITIL v3 framework and how it applies to incidents, problems and change.
- Candidate must have good communication skills and work well in a collaborative team environment.
We offer a competitive salary, equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies and work location.
