IT Specialist

The National Credit Union Administration (NCUA) is seeking a highly skilled IT Specialist to join our team in the Office of the Chief Information Officer (OCIO). As an Endpoint Admin/Engineer, you will be responsible for optimizing our Microsoft Intune environment, ensuring seamless deployment using Autopilot and management of mobile devices, applications, and security policies.

• Develop secure architecture/design, plan activities, system testing/implementation, and provide ongoing technical support for Microsoft technologies such as Office 365, Hybrid-Office 365 implementations, Microsoft Defender Advanced Threat Protection (ATP), Active Directory Federation Services (ADFS), and other various Microsoft-focused end-point/platform technologies.
• Develop and document systems administration standard operating procedures.
• Enable the automation of the application of information security/information assurance policies, principles, and practices in the delivery of enterprise services.
• Design, deliver, test, and engineer the system configurations against security standards associated with implementing Endpoint Management using Mobile Device Management (MDM), Windows 10/11, Apple iPhone/iPad, PowerShell, Virtual Desktops, and etc.
• Deploy secure MDM-managed devices (for example laptops, desktops, mobile phones, and/or tablets).
• Implement secure baseline policies using Critical Security Controls (CIS) benchmarks and/or DISA Security Technical Implementation Guide (STIGs).

• Applicants must possess IT related experience demonstrating EACH of the four IT Specialist competencies AND one year of specialized experience as described below.
• Attention to Detail - Is thorough when performing work and conscientious about attending to detail.
• Customer Service - Works with clients and customers to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations.
• Oral Communication - Expresses information to individuals or groups effectively, taking into account the audience and nature of the information.
• Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.

• Deploying and testing the system configurations against security standards associated with implementing Endpoint Management using Mobile Device Management (MDM) such as Intune, MAAS 360, or Mobile Iron Windows 10, Windows 11, Apple iPhone and/or Apple iPad PowerShell and/or Microsoft Graph Virtual Desktops such as VMware horizon/workstation, Citrix, Azure Virtual Desktop.
• Deploying secure MDM-managed devices (e.g. laptops, desktops, mobile phones, and/or tablets).
• Testing secure baseline policies using Center for Internet Security (CIS) benchmarks and/or Defense Information Systems Agency (DISA) Security Technical Implementation Guides (STIGs).