Technical Support Specialist

5 days ago


Everett, Massachusetts, United States Global Channel Management Full time

About Global Channel Management

Job Description:

We are seeking a Technical Support Specialist to join our team at Global Channel Management. As a key member of our support team, you will be responsible for providing exceptional customer service and technical assistance to clients across the Puget Sound region.

Key Responsibilities:
  • Assist instructors in classes and hand out papers as needed
  • Help students with computers and safety in the lab
  • Work as part of the Instructor Resource Management team to facilitate electronic testing sessions at client sites
Requirements:

To be successful in this role, you will need:

  • 1 year of customer service experience
  • Technical aptitude with PCs and ability to help login and navigate through various software applications, including Microsoft Excel
  • Aerospace Production Certification Proctor
  • Strong interpersonal, communication, and organizational skills
  • Ability to work independently or as a team
  • Strong customer service skills
  • MUST be open to a flexible work schedule (support clients 24/7) and willing/able to support all Puget Sound locations: Everett, Seattle and Renton
Estimated Salary:

$45,000 - $60,000 per year, depending on experience


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