Field Services Representative III

6 days ago

Washington, Washington, D.C., United States Medtronic Full time
About the Role

We are seeking a highly skilled Field Services Representative III to join our team at Medtronic. As a key member of our field service team, you will be responsible for providing technical support and maintenance services to our customers in the Washington, DC area.

Key Responsibilities
  • Provide remote and on-site engineering support to our navigation and intraoperative imaging products installed base.
  • Drive customer satisfaction through service by troubleshooting and resolving technical issues in a timely and efficient manner.
  • Travel to customer sites to work as a member of the local team to provide efficient repair and installation support.
  • Install, operate, maintain, repair, and modify equipment on designated equipment.
  • Perform maintenance and technical support on products such as equipment, integrated systems, and subsystems, and software at customer and/or field locations.
  • Analyze and evaluate products and related performance.
  • Troubleshoot and diagnose malfunctions to eliminate problems in minimum time.
  • Support future product integrations by performing upgrades and configuration updates to existing and future imaging/navigation equipment.
  • Lead and participate in product technical repair and clinical use training with domestic, international, and 3rd party staff members.
  • Provide testing and validation support to the manufacturer's organization, as applicable.
  • Keep accurate records of discussions or correspondence with customers, including all assigned complaints, follow-up actions, root cause analysis, and final resolution within the complaint tracking system.
Requirements
  • High School Diploma or equivalent required.
  • 4 years technician, clinical field service, or clinical customer support experience.
  • Nice to Have: Bachelor's degree in Bioengineering, engineering, or technology field.
  • Previous experience as Technician/Field Services within medical device industry.
  • Experience with orthopedic anatomy, surgical protocol, and medical terminology.
  • Ability to troubleshoot with technical skills, creativity, and high discipline.
  • Familiarity with most commonly used test equipment (i.e., dosimeter, power supplies, DVM's, signal generators, flow meters, etc.).
  • Ability to read and understand schematics and engineering drawings.
  • Familiar with the FDA 21 CFR, CGMP for Medical devices.
  • Excellent analytical and communication skills with the ability to communicate complex technical issues in an easy-to-understand manner.
  • Responsive problem solver and action-oriented in resolving customer issues and meeting customer requirements.
  • Experience with x-Ray systems, particularly mobile fluoroscopy or CT systems.
  • Experience with robotics or motion control helpful.
Benefits and Compensation

Medtronic offers a competitive salary and flexible benefits package. A commitment to our employees' lives is at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.

Salary ranges for U.S. (excl. PR) locations (USD): $60,000.00 - $90,000.00

Medtronic benefits and compensation plans (learn more)

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