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Guest Services Representative

2 months ago

Albuquerque, New Mexico, United States Stanford Hotel Group Full time

Front Desk Agent (Full-Time)

Job Category: Front Office Requisition Number: FRONT005536

Job Overview

The Stanford Hotel Group is seeking a personable and enthusiastic front desk agent who possesses a warm smile and a natural flair for customer engagement. This role is essential in delivering exceptional service to our guests from the moment they make a reservation until their departure.

Key Responsibilities

  • Provide attentive service to guests, addressing their needs, requests, and concerns promptly.
  • Manage front desk operations efficiently during both morning and evening shifts.
  • Ensure a welcoming atmosphere for all guests.

Compensation and Benefits

We offer a competitive salary along with a comprehensive benefits package, fostering a vibrant work environment.

Qualifications

Education: High school diploma or GED is required; some college education is preferred.

Experience: A minimum of 1-2 years in customer service is necessary. Previous experience as a front desk agent is advantageous.

Skills Required

  • Customer Service: Expert level
  • Conflict Resolution: Advanced level

Preferred Skills

  • Teamwork: Expert level
  • Multi-Tasking: Expert level
  • Detail Oriented: Expert level

Equal Opportunity Statement

The Stanford Hotel Group is committed to providing equal employment opportunities and affirmative action to all applicants and employees, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.