Digital Asset Strategist

4 weeks ago


New York, New York, United States Fireblocks Full time
Customer Success Manager

Fireblocks is revolutionizing the way businesses interact with digital assets and cryptocurrencies. As a Customer Success Manager, you will play a critical role in building and maintaining relationships with our customers to ensure they realize value from our platform.

Key Responsibilities:
  • Develop and execute customer success plans to drive adoption and achieve business outcomes.
  • Establish regular touchpoints with customers to review progress against technical and strategic objectives.
  • Work closely with Sales to provide insights to customers about new features and identify additional business cases.
  • Develop and maintain trusted advisor relationships with stakeholders at all levels.
  • Translate customer product usage data into actionable advice.
  • Provide Executive Business Reviews in a regular cadence with Business & Technical Stakeholders.
  • Assist with customer escalations and provide expert deployment and operational best practices.
  • Work cross-departmentally to find solutions to complex scenarios and integration issues.
Requirements:
  • Bachelor's degree with 6+ years of experience in Account Manager or Customer Success role or related SaaS vendor or systems integrator or in-house practitioner.
  • Experience in managing significant technology and operational change programs.
  • Advanced project management experience & skills.
  • Ability to translate business requirements into business value.
  • Excellent moderation and communication skills.
Performance Indicators:
  1. Gross renewal rate and Net ARR growth.
  2. Platform adoption and usage.
  3. Churn and contraction rate.
  4. Customer Satisfaction.

Fireblocks is an equal opportunity employer and welcomes diversity in the workplace. We offer a competitive compensation package, including a base salary range of $101,000 to $133,000, a target bonus, a very competitive equity grant, and very generous benefits. If you are passionate about digital assets and cryptocurrencies, and want to be part of a transformational mission, please apply.



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