Digital Asset Strategist
4 weeks ago
Fireblocks is revolutionizing the way businesses interact with digital assets and cryptocurrencies. As a Customer Success Manager, you will play a critical role in building and maintaining relationships with our customers to ensure they realize value from our platform.
Key Responsibilities:- Develop and execute customer success plans to drive adoption and achieve business outcomes.
- Establish regular touchpoints with customers to review progress against technical and strategic objectives.
- Work closely with Sales to provide insights to customers about new features and identify additional business cases.
- Develop and maintain trusted advisor relationships with stakeholders at all levels.
- Translate customer product usage data into actionable advice.
- Provide Executive Business Reviews in a regular cadence with Business & Technical Stakeholders.
- Assist with customer escalations and provide expert deployment and operational best practices.
- Work cross-departmentally to find solutions to complex scenarios and integration issues.
- Bachelor's degree with 6+ years of experience in Account Manager or Customer Success role or related SaaS vendor or systems integrator or in-house practitioner.
- Experience in managing significant technology and operational change programs.
- Advanced project management experience & skills.
- Ability to translate business requirements into business value.
- Excellent moderation and communication skills.
- Gross renewal rate and Net ARR growth.
- Platform adoption and usage.
- Churn and contraction rate.
- Customer Satisfaction.
Fireblocks is an equal opportunity employer and welcomes diversity in the workplace. We offer a competitive compensation package, including a base salary range of $101,000 to $133,000, a target bonus, a very competitive equity grant, and very generous benefits. If you are passionate about digital assets and cryptocurrencies, and want to be part of a transformational mission, please apply.
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