Insurance Customer Support Specialist
2 weeks ago
State Farm Agency is seeking a dedicated and professional individual to fill the role of Customer Service Representative. This position is primarily focused on delivering exceptional customer service within a reputable insurance agency. Candidates must possess an active Property and Casualty and Life and Health insurance license. Previous experience in the insurance sector is highly desirable.
If you excel in customer engagement and have a keen understanding of client needs, we encourage you to consider this opportunity. As a Customer Service Representative, your role will be to foster customer loyalty and enhance the overall experience for State Farm Insurance clients.
Key Responsibilities:
- Answer incoming calls and warmly welcome clients.
- Build and maintain customer relationships, ensuring timely follow-ups.
- Deliver prompt, accurate, and friendly service, addressing inquiries related to insurance options, eligibility, coverage details, policy modifications, claims, and billing.
- Utilize a customer-centric approach to educate clients about various insurance products.
What We Offer:
- Competitive hourly compensation
- Paid time off, including vacation and personal/sick days
- Valuable industry experience
- Opportunities for professional growth and advancement
Qualifications:
- Experience in Insurance Customer Service
- Preferred experience with State Farm
- Strong communication skills, both written and verbal
- Self-driven and motivated
- Detail-oriented with a proactive approach to problem-solving
- Able to work collaboratively in a team setting
- Skilled in assessing customer needs and conducting effective interviews
- Ability to connect and relate effectively with clients
- Active Property Casualty license
- Active Life and Health license
This position is with a State Farm independent contractor agent. Employees of State Farm agents must successfully complete any necessary licensing requirements and training programs. State Farm agents operate as independent contractors who hire their own staff. Employees of State Farm agents are not employees of State Farm.
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