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Quality Assurance Specialist

4 weeks ago


Northbrook, Illinois, United States USA Clinics Group Full time

Quality Assurance Specialist

At USA Clinics Group, we are seeking a highly skilled Quality Assurance Specialist to join our Contact Center Support Team. As a key member of our team, you will be responsible for ensuring the delivery of an unparalleled customer experience. Your primary focus will be on evaluating call quality, identifying areas for improvement, and providing constructive feedback to our agents.

Key Responsibilities:

  • Evaluate call quality and identify areas for improvement
  • Provide constructive feedback to agents
  • Analyze call data and performance metrics to identify trends and areas for improvement
  • Develop and implement quality standards and best practices

Requirements:

  • Ability to meticulously review and assess call quality
  • Proficiency in articulating feedback clearly and professionally
  • Ability to analyze call data and performance metrics
  • Understanding of call center workflows and best practices

Benefits:

  • Medical
  • Dental
  • Vision
  • PTO
  • 401k with match