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Quality Assurance Specialist
4 weeks ago
Quality Assurance Specialist
At USA Clinics Group, we are seeking a highly skilled Quality Assurance Specialist to join our Contact Center Support Team. As a key member of our team, you will be responsible for ensuring the delivery of an unparalleled customer experience. Your primary focus will be on evaluating call quality, identifying areas for improvement, and providing constructive feedback to our agents.
Key Responsibilities:
- Evaluate call quality and identify areas for improvement
- Provide constructive feedback to agents
- Analyze call data and performance metrics to identify trends and areas for improvement
- Develop and implement quality standards and best practices
Requirements:
- Ability to meticulously review and assess call quality
- Proficiency in articulating feedback clearly and professionally
- Ability to analyze call data and performance metrics
- Understanding of call center workflows and best practices
Benefits:
- Medical
- Dental
- Vision
- PTO
- 401k with match