SaaS SCM Cloud Techno-Functional Expert

3 weeks ago

Phoenix, Arizona, United States Oracle Full time

Job Summary

The Position is for a Techno-Functional Support Expert in Oracle Fusion Suite of SCM products responsible for providing excellence in customer service support, track-incidence, diagnosis, replication, troubleshooting, and resolution of complicated and critical cases.

Key Responsibilities

  • High-level techno-functional skills, Oracle products knowledge, problem-solving skills, and customer interaction/service expertise.
  • Advising on complex use of Oracle products
  • Knowledge gain and sharing - achieve knowledge transfer with teammates through Development and delivery of formal team training sessions
  • 8+ years of experience in Implementation, support, or upgrade of SaaS SCM suite of products with at least 1 implementation experience on Oracle Fusion SCM Products –Order Management, Inventory Management, PDH, Procurement, Costing, Logistics, Manufacturing, Sourcing, Demand/Supply Chain Planning, Supplier Portal, SQM and knowledge on Oracle Integration Cloud.
  • Ability to relate the product functionality to business processes, and thus offer implementation advice to customers on how to meet their various business scenarios.
  • Should have the ability to read and decipher software Log and Trace files, as well as the ability to act upon the finding to determine a problem resolution.
  • Work with users to troubleshoot and resolve issues, answers business questions provides data analysis
  • Should be able to understand the business process flow and perform functional testing as per the business requirement with appropriate test scripts
  • Technically Strong with Expert Skills in SQL, PLSQL, OTBI/ BIP/FRS reports, FBDI, ADFDI, BPM workflows, ADF Faces, Bl Extract for FTP, Payment Integration and Personalization.
  • Good command over spoken & written English
  • Strong written and verbal English communication skills; Strong learning orientation so you keep abreast of the emerging business models/processes, applications product solutions, product features, technology features – and use this learning to deliver value to customers on a daily basis.
  • Should have demonstrated experience in Managed Services that include Client Relationship Management, Offshore Delivery Management, Project/Program Management, contribution to Business & Revenue Growth, significant contributions in the area of successful delivery of KPIs to the customer.
  • Must have very good communication skills, Must be a team player, willing to learn new technologies and work in rotational shifts.
  • Should be a Strong Techno Functional Lead, able to manage a large team and support SLAs for the EBS and Cloud/SaaS customers.
  • The candidate should be ready to travel to customer locations on need basis
  • S (Computer Science) or equivalent preferred.

What We Offer

Oracle US offers a comprehensive benefits package which includes the following:

  • Medical, dental, and vision insurance, including expert medical opinion
  • Short term disability and long term disability
  • Supplemental life insurance (Employee/Spouse/Child)
  • Health care and dependent care Flexible Spending Accounts
  • Pre-tax commuter and parking benefits
  • Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. 11 paid holidays
  • Employee Stock Purchase Plan
  • Financial planning and group legal

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