Sales Associate
1 month ago
The Sales Associate role at Conns is a dynamic and customer-focused position that requires excellent communication and interpersonal skills. As a key member of our sales team, you will be responsible for promoting Conns products and services, providing exceptional customer service, and driving sales growth.
Key Responsibilities- Provide personalized assistance to customers throughout the buying process, including merchandise selection, payment, and finance options.
- Complete daily telephone calls to existing and potential customers to generate new sales and build relationships.
- Support colleagues and contribute to a positive and team-focused environment.
- Assist with merchandising and in-store setup, including moving, building, cleaning, and maintaining showroom components.
- Deliver superior customer service, maintain awareness of current advertised merchandise and promotions, and collaborate with external and internal partners to resolve customer issues.
- Develop and maintain sales materials and product knowledge across a wide range of categories.
- Establish and maintain current customer and potential customer relationships, and deliver on key metrics and sales goals set by the company.
- Maintain confidentiality and comply with all credit policies, procedures, and government regulations.
- Reading, writing, and arithmetic skills.
- High School Diploma, GED, or equivalency.
- Preferred experience in appliance, furniture, or electronic sales, customer service, or retail sales.
- Strong interpersonal and communication skills.
- Outgoing, engaging, and passionate demeanor willing to interact with customers both in person and over the phone.
- Goal-oriented and self-motivated, organized and detail-oriented.
- Welcoming and helpful attitude toward customers and other associates.
- Ability to listen, convey product benefits, exude confidence and self-assuredness to all customers.
- Able to multi-task and shift priorities, as required.
- Maintaining a professional appearance and providing a positive company image to the public.
- Thorough follow-up and negotiation skills.
- Ability to overcome objections and influence customer behavior.
- Learn and adapt to current technology needs.
- Work both independently and with a team.
- Coachable and open to feedback.
- Able to learn selling skills and operate company programs.
Work is performed in a retail store environment. Physical requirements include standing for long periods of time, packing, and lifting boxes for shipment, storing inventory, and using tech equipment and computers.
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