Claims Resolution Specialist

Randstad, in partnership with a leading property and casualty insurance company, is seeking an Associate Adjuster to join their Auto team in a temp-to-hire capacity. This opportunity is with a renowned industry leader with over 160 years of history and tradition. Recognized as one of America's top employers and a best place to work, the company offers a collaborative environment that fosters development and growth. As a claims resolution specialist, you will play a vital role in Hanover's success by providing critical services to the business and its customers. In this dynamic and fast-paced environment, you will be responsible for meeting and exceeding goals and metrics that drive the success of the claims organization. You will participate in an accelerated training program that builds a solid foundation for your personal growth and development within the organization.

• Perform claim processing and payment functions on non-complex claims for one or more lines of business in multiple states, reviewing electronic claim files for completeness and following procedures for gathering missing information.
• Make outbound calls with a level of satisfaction that meets or exceeds customers' expectations, responding in a polite and professional manner and matching their needs with Hanover's services.
• Develop recognition of coverages, claim processing requirements, and related data processing systems, handling claims that do not involve determining liability, questionable damages, investigation, personal injury, or coverage issues.
• Utilize established guidelines to obtain appraisals and other needed information from insured, advising insured on the proper course of action and recording additional information/data into the company's network, updating the electronic claim file.
• Apply basic communication skills to interpret callers' inquiries and offer options, setting up predetermined reserves on level 1 claims and managing outbound calls to insured to confirm next steps, collecting and filing information as needed.

• 1 year of experience
• Experienced level

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent, or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact us.

Pay offered to a successful candidate will be based on several factors, including education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).