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Claims Administrator
2 months ago
Randstad in partnership with The Hanover Insurance Group is actively seeking a Claims Assistant to join their Property team on a temp to perm basis, at their office in Howell, MI on a hybrid schedule. Recognized as One of America's Top Employers (Forbes) and A Best Places to Work (Business Insurance) The Hanover Insurance offer’s a collaborative environment that fosters development and growth. For more than 170 years, The Hanover has been committed to delivering on our promises and being there when it matters the most. We live our values every day, demonstrating we CARE through our values, ESG initiatives and IDE journey.
What's in it For You?
Career Development: 6-month Temp to perm contract with Randstad and the potential for converting to full time employment with Hanover. Offering comprehensive job training and continued mentorship ongoing.
Starting pay: $21.00 / hour
Schedule: Monday-Friday 8:00am-4:30 pm
Benefits: Yes, Randstad offers major medical insurance, dental, vision, and 401k.
POSITION OVERVIEW:
Provides general administrative support for Property Claims team, responsible for following established procedures and legal requirements effectively and accurately maintaining data, handling correspondence and other administrative tasks. Resolves identified issues and problems. Tasks are location specific. They require local expertise and handling and may vary depending on LOB or location.
IN THIS ROLE, YOU WILL:
Compiles claim files and other documents which many include subpoenas, demand packages and policy coverage confirmations.
Provides resolution for image documentation errors.
Manages, organizes and routes incoming/outgoing mail and faxes; includes monitoring of printers and fax machines. Ensures all correspondence is scanned as appropriate.
Maintains office equipment including postage machine, copy machine, paper fill, etc.
Maintains electronic and hard copy files as required; includes file purging and local office retention.
Responds to Adjuster and Unit Manager requests such as retrieving files, data inquiries, preparation for audit, research and problem resolution.
Provides phone support. Responds to various service inquiries from both internal and external parties.
Processes transactional items such as mailing correspondence and preparing invoices, . Ensures all correspondence is compliant.
Performs data entry and runs reports as needed. Reviews data regularly and track/report trends.
Order supplies for the department and manage office expense (Staples) invoices.
Manage special projects as assigned.
May act as backup support for other departments, LOBs and hubs.
Assist with on/off boarding for employees in HUB.
Provide support for event and meeting planning.
WHAT YOU NEED TO APPLY:
High school diploma required
1-2 years of general office experience required.
Basic computer skills (MS Office, website navigation) required
Basic math skills
Good communication (written and verbal) skills
Customer service oriented
Organized, detail oriented, and able to prioritize
Able to problem solve
Easily adapts to new or changing situations, requirements and priorities • Ability to use a personal computer and other standard office equipment.
Ability to sit and/or stand for extended periods of time
Required to work on-site as needed
Ability to work in a fast paced, changing or stressful environment
Ability to perform work in a noisy/loud work environment.