Account Collections Specialist
3 weeks ago
**Job Overview**
- Annuity Health is seeking an experienced Account Collections Specialist to join our team in a dynamic and fast-paced call center environment.
We are looking for a highly skilled professional with a passion for delivering exceptional patient service to collect payment on medical bills on behalf of our clients. If you have prior experience in customer service, medical billing, or healthcare revenue cycle management, we encourage you to apply
As an Account Collections Specialist, you will be responsible for establishing contact with customers to negotiate payment arrangements and collect on account receivables. Your strong communication skills and ability to work in a team-oriented environment will make you a valuable asset to our organization.
Key Responsibilities:
- Provide exceptional patient service in the name of the client
- Contact patients via telephone to collect payment on medical bills
- Communicate accurate information to patients in a clear, concise and professional manner
- Review patient accounts and documents patients' interaction and feedback
- Negotiate appropriate and reasonable payments with customers
- Sets up patient payments via check, electronic transfer or credit card
- Responsible for understanding and complying with all policies and procedures
- Meets or exceeds established goals
- Works closely with team leads, management and client to resolve disputes and ensure patient satisfaction
Requirements:
- Customer/Client Focus
- Communication Proficiency
- Confidentiality/Integrity
- Teamwork Orientation
- Basic computer skills necessary
What We Offer:
- A competitive salary range: $45,000 - $55,000 per year (based on location and experience)
- A comprehensive benefits package
- The opportunity to work with a dynamic and supportive team
- Ongoing training and development opportunities to enhance your skills and knowledge
About Annuity Health:
- We are a leading provider of healthcare services, dedicated to delivering high-quality care to our patients.
- We value our employees and strive to create a positive and inclusive work environment.
- We are committed to excellence in all aspects of our business, from patient care to operational efficiency.
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