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Customer Service Ambassador

2 months ago

Memphis, Tennessee, United States Morrow Group USA Inc Full time

About the Role:

Morrow Group USA Inc is seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences and ensuring that our clients receive the highest level of service.

Key Responsibilities:

  • Develop and maintain strong relationships with our client base through proactive communication and issue resolution.
  • Manage high call volumes and respond to customer inquiries, product and service questions, and customer complaints in a timely and professional manner.
  • Collaborate with sales teams to stay up-to-date on new services and products, and communicate customer feedback to drive business growth.
  • Update customer accounts with new information and maintain accurate records to ensure seamless customer interactions.
  • Work closely with the team to troubleshoot customer issues and implement solutions to improve customer satisfaction.
  • Escalate complex customer issues to senior team members as needed, and follow established scripts to manage challenging customer interactions.

Requirements:

  • Proficient in PC and Google software applications.
  • Excellent time management and organization skills, with the ability to prioritize tasks and meet deadlines.
  • Bilingual skills are a plus, but not required.
  • High school diploma, G.E.D. or equivalent required.
  • Must possess excellent interpersonal, communication, and active listening skills.

What We Offer:

Morrow Group USA Inc is a dynamic and customer-centric organization that values its employees and provides opportunities for growth and development. As a Customer Service Representative, you will have the chance to work with a talented team, develop your skills, and make a meaningful impact on our clients' experiences.