Program Specialist

1 week ago


Phoenix, Arizona, United States TEKsystems Full time
About the Role:

We are seeking a highly skilled and compassionate Program Specialist to join our team. As a Program Specialist, you will play a critical role in assisting patients with financial assistance for medication, providing exceptional customer service, and ensuring seamless communication with patients and healthcare providers.

Key Responsibilities:

  • Assist patients with financial assistance for medication, including reviewing benefits, co-pays, and deductibles.
  • Provide clear and concise information to patients regarding their medication options and available discounts.
  • Transfer calls to third-party pharmacies, such as Walgreens, as needed.
  • Develop and maintain strong relationships with patients, healthcare providers, and internal stakeholders.
  • Participate in ongoing training and professional development to stay up-to-date on industry best practices and company policies.

Requirements:

  • 2+ years of experience in insurance verification, with a focus on traditional health insurance.
  • 1+ year of experience in a call center environment, with a strong track record of providing exceptional customer service.
  • Excellent communication and interpersonal skills, with the ability to work effectively with patients, healthcare providers, and internal stakeholders.
  • Strong problem-solving and analytical skills, with the ability to navigate complex healthcare systems and resolve issues efficiently.
  • Proficiency in Salesforce or other CRM software, with the ability to learn and adapt to new systems quickly.

About TEKsystems:

We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe, and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. We are an equal opportunity employer and welcome applications from diverse candidates.


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