Customer Service Representative

3 weeks ago

Minneapolis, Minnesota, United States EssilorLuxottica Full time
Job Summary

The Customer Service Representative (Order Clerk) is responsible for building and maintaining customer and vendor relationships and to manage request for quotations, stock orders, returns and purchase orders, and coordinating with other departments to provide the best possible service to the customer.

Key Responsibilities
  • Receive requests for price quotations, orders, order changes, adjustments, and cancellations directly from customers and labs.
  • Achieve and maintain a rapport with customers and work to give them the best possible service.
  • Responsible for receiving, sorting, cleaning, and repackaging overstock and defective lenses, frames and accessories to be returned to various vendors.
  • Assist in the assembly, packaging, premium inclusion and marking of frames for the monthly auto-kit mailings for our divisions.
  • Use a PC to retrieve customer information, stock status information, status of orders, and make changes to customer orders.
  • Work closely with vendors when placing orders, retrieving order status information and follow-up on customer quotations and delivery information.
  • Ability to troubleshoot when confronted with problems or questions from co-workers and/or customers.
  • Understand and communicate company policies, procedures, promotions, and negotiate in a diplomatic and cordial manner.
  • Sort and deliver mail to inter-department personnel on a rotating basis.
  • Responsible for mid-day dept. computer back-up on assigned week and performs end-of-day close-out daily.
  • Maintain work area in a neat, clean, and organized condition.
  • Understand and follow all company and manufacturer's policies and procedures and ensure compliance with all attendance & safety rules and regulations.
  • Maintain confidentiality of all proprietary and HIPAA protected information.
  • Willingly assist others as necessary to keep work current, meet deadlines or maintain an even workload.
  • Cooperate with other coworkers and demonstrate a good attitude.
  • Perform an acceptable quantity and quality of work on time as required.
  • Provide proper training, work direction, and technical guidance for less experienced coworkers.
  • Attend in-house or sponsored training meetings when necessary.
  • Perform other duties as assigned.
Requirements
  • High school diploma, GED or equivalent experience.
  • 1+ year(s) of experience working in customer service, hospitality or call center environment.
  • Excellent telephone etiquette and ability to maintain composure when dealing with difficult customer situations.
  • Strong verbal and written communication skills.
  • Good organizational skills, orientation to detail and numerical accuracy.
  • Basic PC skills including MS Office; Word and Excel.
  • Ability to lift/move up to 40 pounds.
Benefits

Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.

Upon request and consistent with applicable laws, EssilorLuxottica will provide reasonable accommodations to individuals with disabilities who need assistance in the application and hiring process. To request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at 1-800-123-4567 or email speakup@essilorluxottica.com.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.

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