Customer Support Specialist

1 week ago


Sterling, Colorado, United States HomeServe USA Full time

Position Title: Customer Service Representative / Scheduler

Job Category: HomeServe USA

Job Overview:

As a Customer Service Representative / Scheduler, you will serve as the vital link between our clients and service professionals. Your primary responsibility will be to deliver outstanding customer service while efficiently coordinating service routes for technicians to ensure prompt service delivery.

About HomeServe USA:

HomeServe USA is a leading provider of home repair solutions. We pride ourselves on our core values of honesty, integrity, and teamwork, which are integral to our mission. We are dedicated to fostering a positive work environment for our employees and aspire to be the first choice for home repair services.

What We Offer:

  • Competitive salary
  • A supportive and collaborative work atmosphere
  • Comprehensive benefits package including medical, vision, dental, and life insurance
  • 401(k) plan with employer matching
  • Paid Time Off for personal rejuvenation
  • Opportunities for career growth and professional development
  • Company-sponsored training programs
  • Employer-paid home warranty plans for homeowners
  • Stock Purchase Plan with company matching
  • Uniform/Apparel Program (if applicable)

Daily Responsibilities:

The Customer Service Representative / Scheduler will:

  • Provide exceptional customer service and facilitate technician scheduling.
  • Effectively relay information between clients and service personnel.
  • Utilize dispatching software to schedule and route technicians based on job needs and availability, demonstrating urgency and punctuality.
  • Create work orders, dispatch technicians, and maintain communication with clients.
  • Manage multiple phone lines while balancing calls and service requests.

Qualifications:

We prefer candidates with:

  • A minimum of 3 years of experience in dispatch or customer service in a related field.
  • Availability to work weekends.
  • Excellent customer service abilities.
  • Strong organizational skills and the capacity to multi-task in a dynamic environment.
  • Proficient written and verbal communication skills, with familiarity in Word, Excel, Outlook, and Windows.
  • Experience with Service Titan software is a plus.
  • A high school diploma or equivalent is required.

HomeServe USA is an Equal Opportunity Employer.



  • Sterling, Colorado, United States HomeServe USA Full time

    Position: Customer Support Specialist / Service CoordinatorJob Category: HomeServe USAJob Overview:As a Customer Support Specialist at HomeServe USA, you will serve as the essential link between our clients and service professionals. Your primary responsibility will be to deliver outstanding customer service while efficiently managing service technician...


  • Sterling, Colorado, United States HomeServe USA Full time

    Position Title: Customer Service Representative / SchedulerJob Category: HomeServe USARole Overview:As a Customer Service Representative / Scheduler, you will serve as the crucial link between our clients and service professionals. Your primary responsibility will be to deliver outstanding customer support while efficiently organizing technicians' schedules...


  • Sterling, Colorado, United States Centennial Mental Health Center Inc. Full time

    Position OverviewPOSITION SUMMARY:The Crisis Respite Support Specialist is responsible for overseeing and assisting clients enrolled in the Crisis Respite Program. This role involves responding to requests for client monitoring from the Emergency Response Team at designated Respite facilities. The Respite Staff will collaborate in pairs to ensure...


  • Sterling, Colorado, United States Devonshire Acres Care Full time

    Job SummaryWe are seeking a highly motivated and detail-oriented Food and Nutrition Specialist to join our team at Devonshire Acres Care. As a key member of our culinary team, you will play a vital role in providing exceptional dining experiences for our residents.Key ResponsibilitiesAssist in food preparation, serving, and presentation to ensure a...


  • Sterling, Colorado, United States Staff Today Full time

    Job Title: Correctional Nurse SpecialistStaff Today is seeking a skilled Correctional Nurse Specialist for a local contract nursing job in a correctional facility.Job Summary:We are looking for a dedicated and compassionate nurse to provide high-quality patient care in a correctional setting. As a Correctional Nurse Specialist, you will be responsible for...


  • Sterling, Colorado, United States TotalMed Allied Full time

    TotalMed Allied is actively seeking a dedicated traveling Radiation Therapy Specialist for an exciting opportunity. Position Overview & Requirements Specialty: Radiation Therapy Discipline: Allied Health Professional Employment Type: Travel Work Schedule: 40 hours per week Shift Duration: 8 hours, daytime Contract Length: 4 weeks We are...


  • Sterling, Colorado, United States AMN Healthcare Full time

    Position Overview:We are seeking a dedicated Surgical Care Specialist to join our team, providing essential locum tenens support in a dynamic healthcare environment.Key Responsibilities:As a Surgical Care Specialist, you will be responsible for:Delivering high-quality surgical care in a hospital setting.Participating in on-call shifts as required.Utilizing...


  • Sterling, Colorado, United States Centennial Mental Health Center Inc. Full time

    Position OverviewPOSITION SUMMARY:The Respite Mental Health Worker is responsible for overseeing and providing support to clients enrolled in the Crisis Respite Program. This role involves responding to requests for client monitoring from the Emergency Response Team and ensuring a safe environment at the designated Respite facility.KEY...


  • Sterling, Colorado, United States Centennial Mental Health Center Full time

    Job SummaryCentennial Mental Health Center is seeking a highly skilled Community-Based Prevention Specialist to join our team. This is a full-time position that requires a strong background in prevention services, community outreach, and program coordination.Key ResponsibilitiesCommunity Engagement: Establish and maintain collaborative relationships with...


  • Sterling, Colorado, United States Prolink Full time

    Prolink is in search of a traveling Nuclear Medicine Specialist for an exciting opportunity. Position Overview & RequirementsSpecialty: Nuclear Medicine SpecialistField: Allied Health ProfessionalStart Date: ImmediateDuration: 13 weeks36 hours per weekShift: 12-hour daysEmployment Type: TravelThis role is situated in a critical access facility, with a focus...


  • Sterling, Colorado, United States ProLink Allied Full time

    Position OverviewProLink Allied is currently in search of a traveling Nuclear Medicine Specialist for an exciting opportunity.Job Responsibilities & RequirementsSpecialty: Nuclear Medicine SpecialistField: Allied Health ProfessionalDuration: 13 weeks36 hours per weekShift: 12 hours, daytimeEmployment Type: TravelThis position is located in a critical access...


  • Sterling, Colorado, United States Home Depot Full time

    Job Summary:As a Customer Service/Sales associate at Home Depot, you will play a vital role in providing exceptional customer service and driving sales growth. This is an exciting opportunity to join a dynamic team and contribute to the success of one of the world's largest home improvement retailers.Key Responsibilities:• Provide fast, friendly service to...


  • Sterling, Colorado, United States Centennial Mental Health Center Full time

    POSITION OVERVIEW:This role involves implementing the services of the Individualized Placement and Supports (IPS) Supported Employment initiative by aiding individuals with disabilities in community job creation, placement, and ongoing support after employment.KEY RESPONSIBILITIES:Builds rapport with clients and fosters trusting collaborative relationships...


  • Sterling, Colorado, United States Prolink Full time

    Position OverviewProlink is in search of a traveling Nuclear Medicine Specialist for an exciting opportunity.Role DetailsField: Nuclear Medicine TechnologyCategory: Healthcare ProfessionalContract Length: 13 weeks36 hours weeklyWork Schedule: 12-hour shifts, daytimeType of Employment: Traveling PositionThis role is situated in a small-scale healthcare...


  • Sterling, Colorado, United States AMN Healthcare Full time

    Job Overview:We are seeking a skilled General Surgery Specialist to join our team for locum tenens opportunities. This role is essential in addressing current staffing needs within our healthcare facilities.Key Details:Available Shifts: 24-hour callCompensation: Competitive daily ratePosition Requirements:Our ideal candidate will possess the following...


  • Sterling, Colorado, United States Pinnacle Bank Bank of Colorado Full time

    Job SummaryWe are seeking a highly skilled and detail-oriented Customer Service Representative to join our team at Pinnacle Bank / Bank of Colorado. As an Insurance Customer Service Representative, you will be responsible for providing exceptional customer service and support to our clients.Key ResponsibilitiesAssist commercial account managers with various...


  • Sterling, Colorado, United States State of Colorado Full time

    Job SummaryWe are seeking a highly skilled Addiction Specialist I to join our team at the State of Colorado. As a key member of our Behavioral Health Services team, you will provide substance use disorder services to inmates, including formal and informal behavioral health evaluations, diagnostic assessments, and clinical interventions.Key...


  • Sterling, Colorado, United States Health Advocates Network-Nursing Full time

    Job Title: Travel Nurse RN Labor and Delivery SpecialistHealth Advocates Network-Nursing is seeking a skilled Labor and Delivery Registered Nurse for a travel nursing position in a dynamic healthcare setting.Job Summary:We are looking for a highly motivated and experienced Labor and Delivery Registered Nurse to join our team as a travel nurse. The ideal...


  • Sterling, Colorado, United States SOMOS Full time

    Board Eligible/Board Certified Orthopedic Surgeon Company Overview: SOMOS is a leading healthcare provider dedicated to delivering exceptional medical services. We are currently seeking a Full-time Board Eligible/Board Certified Orthopedic Surgeon with a focus on Bone and Joint care to enhance our established practice. Why Choose SOMOS? Experience the...


  • Sterling, Colorado, United States SOMOS Full time

    Board Eligible/Board Certified Orthopedic Surgeon Company Overview: SOMOS is a leading healthcare provider dedicated to delivering exceptional medical services to our communities. We are currently seeking a Full-time Board Eligible/Board Certified Orthopedic Surgeon specializing in Bone and Joint care to enhance our thriving practice. Why Choose SOMOS?...