Customer Support Specialist
1 week ago
Position Title: Customer Service Representative / Scheduler
Job Category: HomeServe USA
Job Overview:
As a Customer Service Representative / Scheduler, you will serve as the vital link between our clients and service professionals. Your primary responsibility will be to deliver outstanding customer service while efficiently coordinating service routes for technicians to ensure prompt service delivery.
About HomeServe USA:
HomeServe USA is a leading provider of home repair solutions. We pride ourselves on our core values of honesty, integrity, and teamwork, which are integral to our mission. We are dedicated to fostering a positive work environment for our employees and aspire to be the first choice for home repair services.
What We Offer:
- Competitive salary
- A supportive and collaborative work atmosphere
- Comprehensive benefits package including medical, vision, dental, and life insurance
- 401(k) plan with employer matching
- Paid Time Off for personal rejuvenation
- Opportunities for career growth and professional development
- Company-sponsored training programs
- Employer-paid home warranty plans for homeowners
- Stock Purchase Plan with company matching
- Uniform/Apparel Program (if applicable)
Daily Responsibilities:
The Customer Service Representative / Scheduler will:
- Provide exceptional customer service and facilitate technician scheduling.
- Effectively relay information between clients and service personnel.
- Utilize dispatching software to schedule and route technicians based on job needs and availability, demonstrating urgency and punctuality.
- Create work orders, dispatch technicians, and maintain communication with clients.
- Manage multiple phone lines while balancing calls and service requests.
Qualifications:
We prefer candidates with:
- A minimum of 3 years of experience in dispatch or customer service in a related field.
- Availability to work weekends.
- Excellent customer service abilities.
- Strong organizational skills and the capacity to multi-task in a dynamic environment.
- Proficient written and verbal communication skills, with familiarity in Word, Excel, Outlook, and Windows.
- Experience with Service Titan software is a plus.
- A high school diploma or equivalent is required.
HomeServe USA is an Equal Opportunity Employer.
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