Customer Experience Specialist

3 weeks ago


Truckee, California, United States Altice USA Full time

Job Title: Field Service Technician

Job Type: Full-time

Location: Throughout the United States

Job Description:

We are seeking a skilled Field Service Technician to join our team. As a Field Service Technician, you will install, test, and troubleshoot our products and services, including video, data, and telephone.

About Us:

Altice USA is a leading telecommunications company in the United States, providing high-quality services to our customers. We value our employees and offer a competitive salary and comprehensive benefits package.

Responsibilities:

  • Install, test, and troubleshoot AUSA products and services.
  • Provide exceptional customer service, responding to customer inquiries and resolving issues in a timely manner.
  • Educate customers on our products and services, explaining features and benefits.
  • Work independently, managing your time effectively to meet deadlines.
  • Maintain accurate records of work completed, including documentation and inventory management.
  • Participate in ongoing training and professional development to stay up-to-date on industry trends and technologies.

Requirements:

  • High school diploma or equivalent required.
  • 1-2 years of experience in a related field, preferably in customer-facing role.
  • Excellent communication and problem-solving skills.
  • Ability to work independently and as part of a team.
  • Valid driver's license and reliable transportation.
  • Ability to lift 75 pounds and climb ladders (up to 28 ft) safely.
  • Familiarity with basic electronics and computer systems.

Salary:

$70,000 - $90,000 per year, depending on experience.

Benefits:

  • Competitive salary and bonus structure.
  • Comprehensive health insurance plan.
  • Paid time off and holidays.
  • Tuition reimbursement program.
  • 401(k) matching program.

About Altice USA:

Altice USA is an Equal Opportunity Employer committed to recruiting, hiring, and promoting qualified people of all backgrounds regardless of gender, race, color, creed, national origin, religion, age, marital status, pregnancy, physical or mental disability, sexual orientation, gender identity, military or veteran status, or any other basis protected by federal, state, or local law.



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