Roadside Assistance Dispatcher

3 weeks ago


Austin, Texas, United States TMD Staffing Full time
Job Summary

We are seeking a highly skilled Roadside Assistance Dispatcher to join our team at TMD Staffing in North Austin, Texas. The ideal candidate will possess excellent communication skills, be able to multitask effectively, and maintain a high level of confidentiality.

About the Role

This is a critical role that requires the ability to handle multiple situations simultaneously, remain professional and productive under pressure, and analyze situations quickly to make effective decisions. The successful candidate will provide exceptional customer service by dispatching roadside assistance requests in a timely manner, communicating with service providers, and resolving logistical issues.

Key Responsibilities
  • Dispatches roadside assistance requests using various communication channels
  • Communicates with service providers to ensure timely assistance
  • Provides exceptional customer service via inbound phone calls and outbound calls for status updates or issue resolution
  • Effectively uses computer systems for tracking, information gathering, and troubleshooting
  • Escalates service issues, concerns, complaints, and incorrectly created calls
  • Manages time efficiently to meet call metrics, breaks, and lunches
  • Meets daily and monthly performance objectives as outlined in the Standard Operating Procedure
Requirements
  • Maintains confidentiality at all times
  • Proficient in Excel, Outlook, and Word
  • Strong interpersonal skills
Estimated Salary Range

$16.00 per hour with incentives, making it a competitive opportunity in the industry.

Work Setting

In-person work environment.



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