IT Systems Administrator
1 week ago
Friedman Vartolo LLP is a dynamic and innovative law firm seeking a highly motivated and detail-oriented Junior IT Systems Administrator to join our team. As a key member of our IT department, you will provide technical support to our employees, ensuring seamless operation of our computer systems and infrastructure.
Responsibilities:- Provide day-to-day technical support to employees, both virtually and onsite, resolving hardware and software issues in a timely and efficient manner.
- Assist with employee onboarding and offboarding tasks, including installing software, configuring laptops, creating accounts, and setting up workstations.
- Maintain and support printers, copiers, and other onsite equipment, ensuring optimal performance and minimizing downtime.
- Provide orientation and guidance to new employees on operating computer equipment, ensuring a smooth transition to our IT systems.
- Manage ticketing system (JIRA) responding to and resolving Tier 1 and 2 tickets, escalating complex issues to senior technicians as needed.
- Troubleshoot and investigate basic hardware and software issues, utilizing technical expertise to resolve problems efficiently.
- Engage in employee outreach to gain feedback on employee technology experience, ensuring our IT systems meet the needs of our staff.
- Document technical procedures and knowledge base articles in Confluence, ensuring accurate and up-to-date information for future reference.
- Manage equipment asset inventory, ensuring accurate tracking and maintenance of laptops, monitors, peripherals, and other IT assets.
- A degree in Information Technology, Computer Science, or related field (or equivalent practical experience).
- Strong knowledge of Windows Environment (Office 365, Microsoft Office Suite, Windows 10, 11 Business).
- Familiarity with basic computer hardware, printers, applications, and help desk software.
- Some help desk experience (6-12 months preferred).
- Power BI.
- Task automation.
- Azure (Azure Connect, Azure Cloud, Azure ADD).
- VDI & Virtual System Management.
Friedman Vartolo LLP offers a competitive compensation package, including medical, dental, vision, flex spending, 401k, and gym/fitness membership reimbursement.
ADA Compliance:Friedman Vartolo LLP is committed to providing reasonable accommodations to qualified applicants and employees with disabilities, in accordance with the Americans with Disabilities Act (ADA).
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