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Lead Business Systems Consultant

2 months ago

Chandler, Arizona, United States Wells Fargo Full time
About this Role

The Analytics and Tools Lead will be responsible for providing technical expertise and support for the Agile Tools Suite. This includes troubleshooting customer issues in Confluence, Jira, Registry, Tableau Reporting, and other tools. The successful candidate will also be responsible for creating and facilitating training on these tools, as well as hosting tool support office hour sessions and Community of Practice.

Key Responsibilities
  • Act as a key participant in providing strategic business solutions to product teams
  • Evaluate complex problems and provide subject matter knowledge proficiency on the Agile toolset
  • Define and lead detailed research on technology requests for product teams
  • Make decisions in complex and multifaceted situations requiring a solid understanding of Jira and the Agile Registry
  • Lead project or systems documentation, and monitor and manage project schedules and deliverables
  • Collaborate and consult with product teams to provide comprehensive technological solutions for complex problems
  • Ensure communication and information flow between product teams, as well as escalations of tool production issues
  • Coordinate and support from the TI Transformation organization and coaches for product launches
  • Help to coordinate planning, adoption, and training for onboarding teams to the tool set
  • Support trainers and other enablers for the Product Transformation
  • Assist with the adoption of reporting and dashboards across product and Agile teams
  • Identify Data SMEs that will have access to the reporting data-mart for CIO-specific analysis
Requirements
  • 5+ years of Business Systems Data and Business Systems Designing experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
  • 2+ years of experience and proficiency using Atlassian tools (JIRA, Confluence), including experience building foundation competencies in the toolset
  • 2+ years of working with an Agile environment
  • 1+ year experience writing SQL
  • 1+ year experience writing JQL
Desired Qualifications
  • Experience with Power BI or Tableau
  • Experience with creating and modifying JIRA dashboards
  • Deep experience with JIRA integrations and roadmaps
  • Experience building foundational competencies
  • Experience providing Jira configuration training
  • Relevant technical experience in an SDLC development and/or infrastructure environment
Benefits

Wells Fargo provides eligible employees with a comprehensive set of benefits, including health benefits, 401(k) Plan, paid time off, disability benefits, life insurance, critical illness insurance, and accident insurance, parental leave, critical caregiving leave, discounts and savings, commuter benefits, tuition reimbursement, scholarships for dependent children, and adoption reimbursement.