Incident Management Specialist

4 days ago


Chandler, Arizona, United States Apex Systems Full time

Incident Manager Role Overview

Apex Systems is seeking a skilled Incident Manager to drive effective triage leadership for all technology and operations incidents. The ideal candidate will have a strong background in IT service delivery and a proven track record of leading incident triage in a large IT operations production support environment.

Key Responsibilities

  • Lead triage calls and ask probing questions to ensure timely and accurate business communications are created and documentation of the incident is accurate.
  • Collaborate with business partners, subject matter experts, and technical partners to ensure proper escalation occurs and restoration activities are effective.
  • Develop and implement incident management processes to ensure real-time technical triage and restoration of issues impacting critical business services.
  • Communicate effectively with stakeholders, including CTO/CIO groups, to deliver clear, concise, and timely incident communications.

Requirements

  • Minimum 3-5 years of experience leading incident triage in a large IT operations production support environment.
  • Strong analytical and problem-solving skills, with the ability to work well under pressure and manage multiple priorities.
  • Excellent written and verbal communication skills, with the ability to communicate effectively across all levels.
  • Familiarity with ITIL, Incident/Problem/Event Management, Release/Deployment, and Operational Readiness.
  • Working knowledge of Splunk, AppDynamics, Autosys, Shell scripts, and Remedy.
  • Experience in .net technologies, Windows, Linux, Oracle, Autosys, MuleSoft, and OpenShift is a plus.

What We Offer

Apex Systems is a leading provider of technology solutions and services. We offer a competitive salary, comprehensive benefits package, and opportunities for professional growth and development.



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