Operations Manager

7 days ago

Myrtle Beach, South Carolina, United States Hard Rock International Full time
Job Title: Operations Manager

At Hard Rock International, we are seeking an experienced Operations Manager to join our team. As an Operations Manager, you will be responsible for overseeing the day-to-day operations of our cafes, ensuring that all aspects of the business are running smoothly and efficiently.

Key Responsibilities:
  • Manage departmental P&L expense lines as designated by the General Manager.
  • Support cafe senior leadership in upholding all brand standards and core values, while meeting or exceeding Hard Rock business objectives.
  • Demonstrate financial comprehension of the cafes budget and P&L.
  • Serve as a mentor and coach to develop hourly staff members into Hard Rock brand ambassadors and industry leading customer service stewards.
  • Manage labor schedules in line with the cafes budget and forecast models.
  • Successfully run a department and/or cost center.
  • Partner across all departments in an effort to support the team in consistent execution of all systems and processes to deliver all products and services to Hard Rocks brand standards.
  • Support senior management in building a highly functional hourly team who share a common vision and values surrounding the overall success of the Cafe.
  • Execute established brand standards within the Rock Shop as well as think outside the box to harness potential opportunities to grow retail sales through both staff and guest interaction.
  • Foster an environment of customer service in which all team members put the guest first in every situation.
  • Execute established standards for overall guest satisfaction that meet or exceed brand standards as determined by an objective ranking systems.
  • Remain an objective observer of the standards of service to ensure guest expectations of the Brand & Cafe are upheld.
  • Ability to engage with guests in regards to music both current and past.
  • Support senior management in attracting and retaining the most exceptionally talented people available in the market and place them in positions that leverage their skills and expertise for maximum impact.
  • Clearly define goals and expectations for team members using performance review tools and hold your team accountable for successful performance.
  • Support staff development and advancement along well-defined career paths.
  • Serve as a Learning Coach developing, implementing, and executing learning & developmental programs for all individuals under his/her stewardship to drive continuous improvement and employee retention.
Requirements:
  • 3+ years in an Operations Managerial role with high volume exposure in a casual- themed, full- service restaurant.
Skills:
  • Ability to learn and bring "out of the box" ideas to their team.
  • Genuine enthusiasm and aptitude for serving people.
  • Excellent verbal and written communication skills.
  • High level of business acumen and common sense.
  • Demonstrates strong problem solving skills through ability to diagnose and implement solutions.
  • Must possess strong communication and listening skills, excellent speaking, reading and writing.
  • Comprehend and use technical or professional language, either written or spoken, to communicate complex ideas.
  • Ability to effectively pitch and present information in one-on-one and group situations to media, customers, clients, partners and other employees of the organization.
  • Multiple language abilities a plus, fluency in English required.
Physical Demands:
  • Ability to move throughout the corporate office and cafes during visits (standing, walking, kneeling, and bending) for extended periods of time.
  • Ability to sit for extended periods of time.
  • Ability to make repeating movements of the arms, hands, and wrists.
  • Ability to express or exchange ideas verbally and perceive sound by ear.
  • Manual dexterity, hand-eye coordination, and ability to work with hand above shoulders.
  • Ability to occasionally, regularly, frequently move objects (lift, push, pull, balance, carry) up to 10 pounds.
  • Ability to turn or twist body parts in a circular motion.
  • Ability to tolerate exposure to heat, cold, chemicals, and loud/noisy environment.
  • Ability to travel via auto or airplane for long periods of time.

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