Retail Operations Customer Experience Program Manager

24 hours ago


Austin, Texas, United States YETI Holdings, Inc. Full time

Job Summary

YETI Holdings, Inc. is seeking a highly skilled Retail Operations Customer Experience Program Manager to join our team. As a key member of our retail operations team, you will be responsible for optimizing every touchpoint within the retail customer experience.

Key Responsibilities:

  • Inspire the Team: Develop and implement exciting contests and recognition programs that motivate the team and drive customer engagement.
  • Store Events: Collaborate with cross-functional teams to plan and execute in-store launches and events that create memorable experiences for customers.
  • Communication: Serve as a liaison between headquarters and retail store teams, synthesizing and sharing feedback, creating resources, and updating internal communication tools.
  • Operations: Participate in process improvements that standardize retail operations and support in-field teams in delivering a premium customer experience.
  • Relationship Building: Foster strong relationships with cross-functional partners, retail teams, and external vendors to streamline processes and promote efficiency.
  • Tools and Guides: Develop tools and guides that support customer experience and operational efficiency in retail stores.
  • Professional Conduct: Model behavior that respects diversity, upholds the integrity and values of the brand, and promotes an environment that encourages participation, creativity, and learning.

Requirements:

  • Education: Associate Degree (AA) or equivalent from a two-year college or technical school required; Bachelor's degree preferred.
  • Experience: At least 2 years of experience in a retail, hospitality, or customer service role.
  • Skills: Proven ability to drive Key Performance Indicators (KPIs), excellent verbal and written communication skills, and ability to build strong relationships with cross-functional teams.
  • Attributes: Excellent decision-making ability in a fast-paced environment, detail-oriented, and proficient in computer skills, including word processing, spreadsheets, and software programs.

YETI Holdings, Inc. is an Equal Opportunity Employer.



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